Senior Client Onboarding Specialist

Senior Client Onboarding Specialist Wilmington, DE Monday – Friday, 8:00am – 5:00pm or 8:30am – 5:00 pm CSC’S Customer Acquisitions Team partners with our sales teams and others to ensure a smooth transition for new clients of CSC’S Registered Agent, Annual Reports, and Business License services. As a Senior Client Onboarding Specialist, you will be responsible for the oversight of onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self‑motivated with a strong customer focus. Some of the things you will be doing: Working closely with multiple business areas to deliver on high volume projects Ensuring the highest levels of productivity, service, and customer satisfaction Coordinating and facilitating customer communication for some of top tier client onboardings Overseeing multiple aspects of current onboarding projects Participating in discussions related to process improvements and collaborating with team members to do the same Partnering with sales and customers to ensure proper expectations are set Acting as a resource for escalated customer communication Communicating updates relating to onboarding projects to the team What technical skills, experience, and qualifications do you need? At least 2-3 years of customer service experience Ability to multi‑task and prioritize multiple projects of high importance Effective written and verbal communication skills Proficiency with MS Office, especially Excel Proven ability to lead peers through actions and influence Superb organizational and time management skills Strong analytical and problem‑solving skills An understanding that his/her success is interdependent with the success the team Ability to thrive in a high volume, deadline driven environment Attention to detail Preferred Qualifications: Management experience in a fast‑paced administrative environment Legal compliance experience Business to business customer service experience Salesforce experience a plus We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We are committed to diversity and belonging. Annual success‑sharing bonuses or commission plans based on individual performance. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. #J-18808-Ljbffr CSC