Senior Specialist, Center Operations

Description & Requirements

Description

Company Description

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families.

As an ICT team member, you will gain firsthand experience working to ensure our regular and on-going commitment to evidence-based practices.

Job Description

The Senior Specialist, Center Operations plays a critical role in ensuring the smooth, efficient, and safe operation of our center-based services. This role oversees day-to-day operations, including staff scheduling and coverage, client session coordination, administrative and front desk support, and safety management. The ideal candidate is organized, proactive, and able to lead through influence and collaboration, providing feedback and support to staff while ensuring operational excellence.

This position reports to the Territory Manager

Availability Requirement: 7:30am – 6:30pm M- F

Salary Range: $68,000-$74,000 Exempt

Primary Responsibilities

• Leads onsite center operations ensuring centers are operating at optimal utilization through a focus on scheduling and staff deployment to ensure we're staffed according to our operating plan
• Coordinate daily and weekly staff coverage, including processing cancellations, identifying make-up hour opportunities, and ensuring client service continuity
• Collaborate with the corporate operations teams to ensure accurate, timely updates to client appointments
• Provide day-of support to ensure coverage gaps are filled and services are uninterrupted
• Manage staff tablets and other IT equipment for the center and region including tablet charging, inventory, distribution, troubleshooting, and collection
• Participating in the utilization of innovative technology including Salesforce, CentralReach and Vonage and in the evaluation of these systems, giving frequent, productive feedback
• Management of physical facility including opening and closing procedures, recording and stocking of all facility forms, materials, office supplies, and equipment
• Function as safety officer by assisting in all documentation and procedural protocols in the event of evacuations and safety incidents
• Partner with Human Resources and Compliance team to update and maintain office policies as necessary
• Provide breaks and lunches for staff, as applicable
• Serve as first point of contact for all issues related to center-based services
• Collaborate with Regional Operations and Marketing Teams to conduct center-level outreach, recruitment campaigns, and center tours
• Help plan and execute seasonal events (e.g., open houses, caregiver appreciation, school breaks)
• Promote Intercare brand through client-facing displays, center aesthetics, and printed collateral
• Support social media and community engagement efforts by capturing and submitting photos, stories, and updates from the center
• Tasks and requirements may vary by site, region, and state

Positions Supervised (Direct Reports):

Administrative Behavior Technician (ABT)

Minimum Qualifications

• High School diploma required; Associate’s degree preferred.
• 2+ years of office management or coordination experience in a healthcare or educational setting.
• Experience with scheduling and operational oversight preferred.

Skills, Abilities, and Other Requirements

• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Strong organizational and planning skills
• Proficient in Microsoft Office Suite and/or equivalent
• Exceptional communication and leadership skills that foster the skills necessary to educate, train, motivate, empower, reinforce, influence, coach, provide feedback, and effectively execute conflict resolution
• Demonstrate high commitment to excellent customer service
• Travel to multiple work sites both locally and within assigned region(s) regularly; reliable transportation needed; proof of valid driver’s license, current auto insurance identification card and registration
• Maintain required trainings. May include state and funding specific trainings, such as safety care training, first-aide training, CPR BLS training, physical management training (as applicable), and Fraud, Waste, and Abuse training
• Must clear DOJ/FBI background check and exclusion screening process, prior to and during employment
• Must provide proof of absence of Tuberculosis (TB) at time of hire and every 4 years, or sooner as required by funding sources, from last negative TB reading, and any additional follow-up testing.
• Documentation of Physical Capability to Perform Services (with or without reasonable accommodation) 
• Ability to lift 25 lbs and perform physical job duties (with or without reasonable accommodation).
• Permission to Disclose Health Screening Medical Information to required funding sources and complete background checks, as applicable