Customer Service Representative

Job Overview

As a Customer Service Representative, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment.

A Day In The Life

•Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat.

•Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time.

•Following up on customer questions and complaints to ensure resolutions.

•Processing and expediting orders, forms, applications, and requests.

•Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer requests and issues.

•Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy.

•Providing feedback on the efficiency of the customer service process.

What will help you thrive in this role?

•High school diploma or equivalent (required)

•1+ years in a customer service role (CSR-II; entry-level for CSR-I) (required)

•Strong conflict resolution skills

•Strong oral and written communication skills

•Strong Microsoft Office, e-mail, and other PC application skills

•Must be able to effectively interpret and communicate information from ERP system

•Familiarity with SAP preferred; familiarity with OnBase order management system is a plus

•Positive, empathetic, and professional attitude toward customers always