Deputy Program Support Manager (DPSM)

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description: Deputy Program Support Manager (DPSM) 
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking a results-driven Deputy Program Support Manager (DPSM) to support the Program Support Manager in leading day-to-day operations for the PHPSS contract. The DPSM plays a key leadership role in ensuring high-quality performance, workload management, and compliance across all functional areas at Passport Headquarters.
Key Responsibilities

• Support overall contract performance and serve as a primary point of contact with Department of State staff. 
• Assist in daily workload assignment, staff scheduling, and operational oversight to accommodate fluctuating demands. 
• Ensure adherence to internal controls, Privacy Act, PII standards, and Standards of Conduct. 
• Participate in hiring, training, and performance management of contract personnel. 
• Prepare and deliver timely reports, deliverables, and performance data. 
• Drive continuous improvement initiatives and promote operational efficiency. 
• Resolve operational problems quickly and respond to urgent support requests. 
• Represent the contract in meetings, conference calls, and briefings as needed. 
• Act as Acting PSM during short-term absences (up to two weeks).

Required Qualifications

• Bachelor’s Degree required. 
• Six (6) years of progressive management experience in a high-volume production or office environment. 
• Three (3) years managing a team of comparable size and scope to PHPSS Headquarters staffing. 
• Three (3) years managing seasonal/temporary workforce. 
• Three (3) years of experience with MS Word, PowerPoint, Excel, and Outlook. 
• Strong personnel management, communication, and organizational skills. 
• Ability to interpret and apply regulatory material. 
• Capable of performing duties of any Records Support Associate role.