Small Engine Repair Technician - Stihl Tech

Small Engine Repair Technician

This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.

Essential Duties:

• Ability to combine amazing customer service with strong equipment repair skills
• Ability to diagnose equipment and determine parts required for repair
• Accurately and efficiently complete the repair
• Ability to repair rental equipment accurately and efficiently
• Perform blade sharpening
• Answer shop phone calls
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management

Physical Demands:

The minimum physical requirements for this position include:

• Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
• Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
• Manual dexterity; working with tools and parts, assembly of equipment;
• The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
• Ability to stand and walk consistently for up to 4 hours or more at a time;
• Ability to physically handle all equipment;
• Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.