PATIENT SERVICES LEAD (FULL TIME)

We are hiring immediately for full‑time Patient Services Lead positions at Palm Beach Gardens Medical Center, 3360 Burns Road, Palm Beach Gardens, FL 33410. The schedule is full‑time with variable days and hours. Prior food service and supervisory experience is preferred. Pay range is $18.00 to $22.00 per hour. Online applications only. Job Summary Patient Services Leads coordinate patient meal service and manage special requests and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They play a key role in creating a culture of comfort and compassion in the healthcare environment, attending to patients’ special requests and nutritional needs. Essential Duties and Responsibilities Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervise Patient Dining Associates and ensure services include helping patients make menu selections, assemble, and deliver or pick up their meal trays. Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or additional selections requested by a patient. Interact with nursing staff and evaluate daily patient meal selection, tray completion, tray delivery, and tray retrieval processes. Respond to patients’ needs at all times, communicating problems or concerns to appropriate personnel promptly and following department procedures. Assist dietitians by monitoring patients who cannot eat food orally, are on liquid diets, or have specific calorie counts to manage. Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Comply with regulatory agency standards, including federal, state, and JCAHO. Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a preventive food safety system for meal assembly and distribution. Comply with federal, state, and local health and sanitation regulations and department sanitation procedures. Complete all daily, weekly, and monthly reports as outlined in the Morrison Healthcare policies and procedures. Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template. Perform other duties as assigned. Qualifications Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating the hospital’s admission, discharge and transfer (ADT) system and other computer‑based systems that manage patient care records. The associate must occasionally lift and/or move up to 100 pounds and maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. Benefits Full‑time and part‑time positions offer a comprehensive benefits package including a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits such as critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and a choice auto and home program. Full‑time positions additionally provide medical, dental, vision, life insurance (or alternate AD), disability insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). Morrison Healthcare is a member of Compass Group. Compass Group is an equal‑opportunity employer committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening (details: #J-18808-Ljbffr Compass Healthcare