Call Center Specialist Inbound

:

***Bilingual Spanish speaking candidates*** The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training.

RESPONSIBILITIES:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned

REQUIREMENTS:

• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.

Job Type: Contract

Salary: Up to $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service representative Specialist: 1 year (Required)
• Call center representative Specialist: 1 year (Required)
• Bilingual: 1 year (Required)
• 10-key calculator: 1 year (Required)

Work Location: On the road