Data Center Senior Technician

Data Center Senior Technician

NTT DATA Services is seeking a Data Center Senior Technician to join our team in Buffalo, New York (US-NY), United States (US). This position is on-site Monday-Friday. Position Requirements include:

• Management of work order queue
• Assigning technicians and scheduling shift activity
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal
• Maintaining work area in a safe and orderly manner
• Providing data center escorts as requested
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours
• Be part of on call rotation and provide afterhours support when required

Basic Qualifications:

• Minimum 5 years of Data Center Operation
• Minimum 5 years of experience within a Data Center
• Minimum 5 year of experience performing Data Center-Tape Operations/Smart hands/Device reboots

Preferred:

• Ability to communicate (oral/written) effectively to exchange information with our client

Required schedule availability for this position is Monday-Friday. The general coverage is 7 am to 5 pm EST and be on call for after hours support. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $72,000-90,000. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.