HR Shared Services Representative, Associate|12377

Job Responsibilities Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.Contributes to the design and implementation of improvements to assigned planning processes, tools, and methods and drives standardization with support and guidance from Program Managers. Skills 1+ year of HR Shared Services or Human Resources work experience. Experience with Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. Education / Experience Bachelor’s degree in business administration/management, Human Resources, or related field. #J-18808-Ljbffr SGS Consulting