Customer Service Representative

Job Description

Job Description

Welcome to Cullen Insurance Agency, a proud member of the Allstate family, right here in Tehachapi , California! We're more than just an insurance agency; we're a dedicated team committed to helping our neighbors protect what matters most. We believe that great insurance service starts with genuine connections and a friendly face. That's why we're looking for a bright, enthusiastic Customer Service Representative to join our close-knit team. You'll be the first point of contact for our valued clients, playing a crucial role in making sure they feel heard, understood, and well taken care of. If you have a knack for making people feel comfortable, a keen eye for detail, and a genuine desire to help others, you'll fit right in. Come be a part of a supportive environment where your contributions make a real difference in our community!

Responsibilities

Greet customers warmly and professionally, both in person and over the phone.

Respond to customer inquiries regarding policies, billing, and coverage with clarity and helpfulness.

Assist customers with processing payments and updating policy information accurately.

Help customers understand their policies and make necessary adjustments or additions.

Maintain organized customer records and ensure all documentation is up-to-date.

Collaborate with the team to ensure a smooth and efficient customer experience.

Requirements

High school diploma or equivalent.

Excellent verbal and written communication skills.

A positive and empathetic demeanor.

Strong organizational abilities and attention to detail.

Proficiency with basic computer systems and willingness to learn new software.

Ability to handle multiple tasks in a dynamic office environment.

Property and Casualty Licensed

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Career Growth Opportunities
• Mon-Fri Schedule
• Evenings Off