Shuttle Driver - DoubleTree by Hilton Billings, MT

Shuttle Driver / Bell Person

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the DoubleTree by Hilton in Billings, Montana.

The Shuttle Driver provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.

This position combines transportation services with bell/porter duties and supports overall hotel operations.

• Safely transport guests to and from the airport and other designated locations.
• Follow all traffic laws and company safety procedures.
• Remain calm and professional in high-traffic or emergency situations.
• Assist guests with luggage during shuttle service.
• Clearly communicate hotel services and amenities during transport.
• Use a handheld device if required for scheduling or logging trips.
• Maintain cleanliness of the shuttle vehicle (inside and outside).
• Ensure vehicle is fueled and taken for routine service as needed.
• Clean and maintain lobby, entrances, and courtyard areas.
• Assist valet and other departments when needed.
• Support hotel operations during busy periods.
• Follow hotel conduct, grooming, and uniform standards at all times.
• Maintain professional appearance with uniform and name tag.
• Perform other duties as assigned by management.
• Greet guests warmly upon arrival and departure.
• Assist guests with unloading and loading luggage to and from vehicles.
• Transport guest luggage to and from rooms using carts or by hand.
• Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
• Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
• Provide directions and recommendations for local attractions and establishments.
• Deliver newspapers to occupied rooms nightly.
• Maintain a friendly, professional, and service-oriented demeanor at all times.
• Respond promptly to guest inquiries in person and by phone.

Qualifications and Requirements:

• High School Diploma or equivalent preferred.
• Valid driver's license required (per state and company requirements).
• Must meet company insurance and driving eligibility requirements.
• Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

This job requires the ability to perform the following:

• Strong customer service and communication skills.
• Ability to handle guests with patience, tact, and professionalism.
• Ability to lift, carry, push, and pull luggage up to 50 lbs.
• Ability to communicate effectively in English (verbal and written).
• Ability to remain calm under pressure and in busy environments.
• Basic comfort using handheld devices.

Physical Requirements

• The employee must be able to perform the following with or without reasonable accommodation:
• Sitting: Frequent
• Walking: Occasional
• Climbing Stairs: Occasional
• Bending/Stooping: Frequent
• Grasping: Constant
• Pushing/Pulling: Frequent
• Lifting/Carrying: Frequent (up to 50lbs)
• Talking, Hearing, Seeing: Constant

Equipment Used

• Shuttle van and other hotel vehicles
• Luggage carts
• Handheld devices

Amazing Benefits At A Glance:

• Pay rate: $15.50 hourly
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k) with company match
• Employee discount
• Flexible schedule
• Referral program