Customer Support fr internationales Musikprojekt - EU Freelancer
Hey Contact Heroes
Hey Contact Heroes
Noch nicht? Dann wird's Zeit! Die hey contact heroes stehen fr echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lsungen spezialisiert. Mit ber 500 Agent/innen sind wir in mittlerweile 17 Lndern rund um die Uhr und rund um den Globus im Einsatz.
100 % Remote - innerhalb der EU (ausgenommen: Deutschland)
Du bist kommunikativ, zuverlssig und liebst Musik? Dann ist das deine Chance, Teil eines internationalen Projekts fr einen der grten Musikkonzerne weltweit zu werden!
Wir suchen motivierte Freelancer innerhalb der EU, die unser Team im Kundenservice untersttzen telefonisch, per E-Mail und im Chat.
Deine Mission:
- Bearbeitung von Kundenanfragen zu Bestellungen, Produkten & Services
- Kommunikation per Telefon, E-Mail und Chat (ca. 85% Backoffice)
- Sorgfltige Dokumentation in den vorgesehenen Tools (z. B. Zendesk)
- Zusammenarbeit mit dem Projektteam, um eine hohe Kundenzufriedenheit sicherzustellen
Dein Profil:
- Du lebst im EU-Ausland (auer Deutschland) und hast eine gltige Umsatzsteuer ID
- Du bist musikaffin und kannst dich mit internationalen Musikmarken identifizieren
- Sehr gute Deutschkenntnisse in Wort und Schrift, Englischkenntnisse sind von Vorteil
- Du hast bereits Erfahrung im Kundenservice / Contact Center (Telefonie, E-Mail oder Chat)
- Du arbeitest zuverlssig, strukturiert und eigenverantwortlich
- Du bist pnktlich, belastbar und teamfhig
- Technisches Setup: Stabile Internetverbindung, Headset, ruhige Arbeitsumgebung
Unser Angebot:
- Ein spannendes Projekt fr einen der grten Musikkonzerne der Welt
- Langfristige Perspektive mit fairer Vergtung
- Engen Austausch mit Teamleitung und Projektmanagement
- Mglichkeit, deine Begeisterung fr Musik in den Job einzubringen
Vacancy posted 1 day ago
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