Driver, Non-CDL - San Diego Warehouse

Position Overview

This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods. Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26,001 lbs. Responsible for obtaining and maintaining a medium-duty DOT certification as required by state law (Non-CDL). This position reports to the Warehouse Operations Manager.

Key Job Responsibilities

Driving, Delivery, and Pick-up:

• Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26,001 lbs
• Maintain set routes and schedules as directed by their supervisor to meet customer expectations
• Loading and unloading of vehicles
• Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
• Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
• Obey all applicable traffic laws and drive according to the weather/road conditions.
• Able to complete a manual and/or electronic log book, based on assigned region

Customer Service:

• Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
• Maintain a positive relationship with all clients through effective communication and interaction
• Ensures consistent communication with Dispatcher on an as needed basis

Equipment Handling:

• Assist hotel and warehouse team with pulling, receiving, and transportation of equipment
• Participate in annual physical inventory process
• Perform quality control and equipment staging in warehouse as directed.**(driver's not allowed to leave trucks)*
• Ensure all equipment is picked up and/or delivered on site

Vehicle Maintenance:

• Works with the dispatcher or warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required
• Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
• Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
• Maintain and replenish all vehicle fluids as needed (e.g. wiper fluid, DEF, etc.)
• Identify mechanical maintenance needs as they occur
• Report any vehicle damages or traffic violations to immediate supervisor in a timely manner

Job Requirements

High School Diploma / GED

Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs

Valid Driver's License minimum of 2 years driving experience

Clean driving record

Basic Computer Skills

Exceptional customer service skills

General knowledge of vehicle inspection and maintenance

General understanding of proper load securement

Proficient using GPS and other routing systems

Ability to drive or sit for long hours at a time

Good communication skills with internal and external customers

High degree of team work with customers, peers, and managers

General competencies skills in smart phone use

Serve as a brand advocate and ambassador in every interaction

Ability to maneuver vehicle in heavy city traffic conditions

Competencies

Ownership

Hospitality

Professionalism

Responsiveness

Safety Conscience

Ensures Accountability

Instills Trust

Communicates Effectively

Action Oriented

Work Environment

Work is generally performed in a hotel, warehouse, or vehicle on the road. Team members will frequently visit other Encore locations, and non-Encore venues for meetings, and/or deliveries. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.