Full Time Cake Decorator

This is a full‑time position. The primary responsibility is to take excellent care of our customers by satisfying each customer's needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create an incredible place to work and shop. Responsible for preparing, processing, packaging, and stocking products according to Fresh Foods Standards. Also responsible for providing customer service, cleaning work areas, unloading stock, and reloading salvage products according to Fresh Foods Standards. Essentials Functions and Responsibilities Initiate interaction with customers on the sales floor and sales counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Neatly decorate cakes and other bakery items and create party trays according to standards and customers’ specifications. Obtain or prepare food items requested by customers at counter. Bake, fry, broil, and/or roast poultry, pork, beef and/or other meats according to standards. Prepare, weight, price, date, wrap, and package products according to standards. Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. Answer telephones and provide requested information in a polite and professional manner. Sell only fresh products and follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Ensure that all appropriate Fresh Foods products are properly refrigerated and check temperatures of product, cases, and coolers according to standards. Stock and block product according to standards, maximizing sales and minimizing shrink. Work backstock on a regular basis and process close-dated and damaged product according to standards. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Unload product from truck and place in coolers according to Fresh Foods Receiving and Rotation standards; load salvage on truck as required. Maintain clean stores and comply with Health Department and Department of Agriculture standards, regulations, and requirements. Perform fixed activities when business is light such as sweeping, cleaning, blocking, straightening, emptying trash, etc. Understand the overall Fresh Foods Department operation and complete paperwork accurately. Follow all safety regulations and help keep the store free of dangerous situations. Handle chemicals according to directions and the Hazard Communication Program Manual. Adapt to various situations and adjust to shifting priorities and be flexible. Provide assistance to fellow associates for unloading trucks, checking deliveries, taking inventory, restocking, and organizing displays. Establish a working and shopping environment of trust, respect, and integrity. Take excellent care of fellow associates and be a team player. Comply with company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. Customer Service Never be rude to a customer under any circumstance. Follow through on customer requests; if you cannot say "yes" to a request, bring in department management or the manager‑on‑duty. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for. Reflect an appropriate business image to customers and visitors, including a clean, neat, and tasteful appearance. Be reliable and punctual, reporting for work on time and as scheduled. Notify your supervisor or manager‑on‑duty at least 2 hours in advance when you will be late or absent. Personal Skills Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. Education and/or Experience High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other associates who only speak English. Mathematical Skills Ability to add and subtract two‑digit numbers and to perform these operations using units of American money and weight measurement. Reasoning Ability Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Certificates, Licenses, Registrations Complete company training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge. Physical Demands Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Regularly lift and/or move up to 30 pounds (occasionally up to 50 pounds) and reach from 6‑72 inches. Specific vision abilities: close vision, color, and depth perception. Work Environment Moderate environment with exposure to hot, cool, and extreme cold, moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. Noise level usually moderate to loud. Competencies Adaptability – adapts to changes in the work environment and changes approach or method to best fit the situation. Attendance/Punctuality – is consistently at work and on time; informs management at least 2 hours before shift begins when going to be late or absent. Customer Service – provides exceptional customer service even in difficult or emotional customer situations; responds promptly to customer needs. Dependability – follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments. Diversity – demonstrates knowledge of company EEO policy; shows respect and sensitivity for cultural differences. Ethics – treats people with respect; keeps commitments; works with integrity and ethically. Initiative – volunteers readily, undertakes self‑development activities; asks for and offers help when needed. Innovation – generates suggestions for improving work and presents ideas respectfully. Interpersonal Skills – listens to others without interrupting; keeps emotions under control; remains open to others’ ideas. Judgement – exhibits sound and accurate judgment; supports and explains reasoning for decisions. Motivation – sets and achieves personal goals; demonstrates persistence and overcomes obstacles. Oral Communication – speaks English clearly and persuasively; listens and clarifies; responds appropriately to questions. Written Communication – writes clearly and informatively in English; presents numerical data effectively. Organizational Support – follows policies and procedures; completes tasks correctly and on time. Planning/Organizing – prioritizes work activities; uses time efficiently. Problem Solving – identifies and resolves concerns in a timely manner; uses reason even when dealing with emotional topics. Professionalism – approaches others tactfully; reacts well under pressure; treats others with respect and consideration. Quality – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality. Quantity – meets productivity standards; completes work in a timely manner; strives to increase productivity. Safety and Security – observes safety and security procedures; reports potentially unsafe conditions. Teamwork – balances team and own responsibilities; is open to others' views; gives and welcomes feedback. Technical Skills – assesses own strengths and weaknesses; pursues training and development opportunities. Additional Information You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy. Concord, North Carolina, Store 190 – Cannon Crossroads All warehouse associates must be 18 years of age or older. Equal access to employment, services, and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr