DAS Support Specialist

Job Description

Job Description

Top Skills:
1. Support increasing DAS portfolio
2. manage DAS partner relationship

Role summary
We are seeking a DAS Support Specialist to support the growing Distributed Antenna System (DAS) portfolio within the Client's global enterprise wireless environment, and to manage the relationship with DAS partners. You will coordinate the onboarding, operation, and lifecycle of DAS sites, and act as the link between the Client, the wireless delivery team, and DAS vendors, carriers, and integrators. The role ensures that in-building cellular and public safety coverage is delivered, maintained, and aligned with the broader Wi-Fi and wireless strategy.

DAS portfolio support
• Maintain a consolidated inventory of DAS sites, including system type (passive, active, hybrid), vendor, carriers supported, frequency bands, ownership, and contract status
• Support the onboarding of new DAS sites, coordinating requirements, surveys, design reviews, installation, commissioning, and handover
• Track the portfolio pipeline, including new builds, expansions, upgrades, and decommissions, and report on progress, risks, and dependencies
• Coordinate DAS requirements with Wi-Fi design, so in-building cellular and Wi-Fi coverage are planned together (shared cabling, pathways, power, and head-end space)
• Maintain DAS documentation, including as-built drawings, RF coverage maps, equipment lists, and test results
• Support lifecycle planning, including technology refresh, capacity upgrades, and 5G readiness

DAS partner and vendor management
• Act as the primary point of contact for DAS partners, including DAS vendors, system integrators, maintenance providers, and mobile network operators (MNOs)
• Manage partner performance against contracts and SLAs, running regular service reviews and tracking corrective actions
• Coordinate carrier engagement for new site onboarding, signal source approvals, and capacity changes
• Support commercial activity, including quotes, purchase orders, change requests, and invoice validation
• Escalate and resolve partner issues, and maintain a clear record of commitments and outcomes
• Support partner selection, onboarding, and performance improvement as the portfolio grows

Operations and incident support
• Coordinate incident response for DAS issues, such as coverage loss, alarms, and carrier or head-end faults, working with partners and the operations team
• Track DAS alarms and health data from partner monitoring platforms, and work with the telemetry team to bring DAS health into central reporting where possible
• Support problem management by identifying recurring DAS issues and driving permanent fixes with partners
• Coordinate planned maintenance and change windows to minimize user impact
• Support coverage validation and acceptance testing after installation or changes

Compliance, risk, and reporting
• Track compliance requirements, including public safety and emergency responder radio coverage (ERRCS) and local regulatory requirements where applicable
• Maintain records for inspections, certifications, and periodic testing
• Provide regular portfolio and partner performance reports covering coverage, availability, incidents, projects, and cost
• Identify risks such as end-of-life equipment, contract expiries, and carrier dependencies, and recommend mitigation
• Support data quality and audit activities with accurate DAS inventory and evidence

Required qualifications
• 3 years of experience in wireless, telecom, or in-building coverage, with exposure to DAS, small cells, or carrier infrastructure
• Working knowledge of DAS architectures and RF fundamentals (passive, active, hybrid; cellular bands; 4G/5G)
• Experience managing vendors, integrators, or carriers, including SLA and contract management
• Familiarity with project coordination, site onboarding, and commissioning processes
• Experience with ITSM tools (e.g., ServiceNow), and with inventory and reporting tools
• Strong communication, negotiation, and stakeholder management skills
• Ability to read RF designs, coverage maps, and technical documentation

Preferred qualifications
• Certifications such as CWNA, iBwave, or vendor DAS training (Corning, CommScope, Comba, or similar)
• Experience with public safety DAS and ERRCS requirements
• Experience with neutral host or multi-carrier DAS models
• Familiarity with private 5G and CBRS
• ITIL Foundation or PMP/PRINCE2 certification
• Experience with vendor management frameworks and commercial or procurement processes

Key performance indicators
• DAS portfolio onboarding delivered on time and to agreed quality
• Partner SLA compliance and resolution of partner escalations
• DAS availability and incident resolution times
• Accuracy and completeness of DAS inventory and documentation
• Compliance with inspection, testing, and certification requirements
• Partner and stakeholder satisfaction