Banquet Houseman Supervisor at Saint John's Resort

Schulte Hospitality Group is seeking a dynamic, service-oriented Banquet Houseman Supervisor (Event Set Up) to join our team at Saint John's Resort! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Saint John's Resort is one of Michigan's premier luxury destination resorts featuring more than 100,000 square feet of meeting and event space, championship golf, luxury accommodations, upscale dining experiences, and a mission driven culture where 100% of profits fund charitable initiatives through the Pulte Family Charitable Foundation.

The Banquet Houseman Supervisor plays a critical role in the successful execution of weddings, conferences, galas, meetings, and resort events by leading the Event Set Up team and ensuring all banquet spaces are prepared with excellence, urgency, and attention to detail.

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
• Work Today, Get Paid today, with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Our Company

Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES
• Supervise and lead the Banquet Houseman/Event Set Up team during daily operations
• Ensure banquet rooms are set according to Banquet Event Orders (BEOs) with accuracy and attention to detail
• Ability to read and execute meeting and dining room diagrams for indoor and outdoor event spaces
• Complete and oversee physical setup and arrangement of tables, chairs, staging, dance floors, bars, linens, audiovisual equipment, podiums, and other event equipment
• Monitor event timelines and ensure all spaces are prepared on schedule and presentation ready
• Assist with room flips, event breakdowns, and reset transitions throughout the resort
• Maintain cleanliness and organization of banquet storage areas, meeting spaces, service corridors, and public event areas
• Assist Banquet and Food & Beverage teams with operational setup needs during events
• Train, coach, and support associates while maintaining accountability and performance expectations
• Exhibit teamwork and leadership to ensure events are executed efficiently and professionally
• Communicate effectively with Banquet Managers and other operational departments regarding setup progress and operational needs
• Perform various other duties as assigned

EDUCATION AND EXPERIENCE
• Minimum of High School diploma or equivalent
• Previous banquet setup, hospitality, event operations, or leadership experience preferred
• Previous supervisory or team lead experience preferred
• Luxury hotel or high volume event experience is a plus

KNOWLEDGE, SKILLS AND ABILITIES
• Ability to communicate effectively verbally and in writing
• Strong organizational and time management skills
• Ability to lead a team in a fast paced hospitality environment
• Ability to prioritize multiple tasks and operational demands
• Team player with a positive and professional attitude
• Ability to exceed expectations of guests and fellow associates
• Ability to work flexible hours including evenings, weekends, and holidays based on business levels
• Strong attention to detail and commitment to presentation standards

PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Ability to stand and walk for extended periods of time throughout scheduled shifts
• Ability to frequently bend, kneel, push, pull, reach, climb, and lift throughout daily operations
• Ability to regularly lift and move up to 50 pounds without assistance and occasionally move items exceeding 50 pounds with assistance
• Ability to push carts, move banquet tables, chairs, staging, and other event equipment throughout the property
• Ability to work indoors and outdoors in varying temperatures and weather conditions as operational needs require
• Ability to safely navigate large event spaces, storage areas, loading areas, stairways, and service corridors
• Must maintain a professional appearance and adherence to resort uniform standards

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.