Technical Support

SynXGlobal Inc. is one of the leading companies in our field in the area. We are hiring a talented Technical Support professional to join our team. If you're excited to be part of a winning team, SynXGlobal Inc.. is a great place to grow your career. You'll be glad you applied to SynXGlobal Inc. Responsibilities for Technical Support Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Maintain a working log detailing all required system updates, as well as the date of completion Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to network interruptions Actively update, maintain and monitor all aspects of computer networks Qualifications for Technical Support A bachelor\'s degree in computer science or related technology field is preferred Industry-specific certification in relevant computer languages or software may be required 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services Professional written and interpersonal skills are essential when communicating with customers and clients Ability to prioritize and manage several milestones and projects efficiently Extensive experience working with different operating systems including Windows and Mac OS Accept constructive criticism and customer feedback regarding their experience with software or IT services Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs Time-management skills and the ability to establish reasonable and attainable deadlines for resolution #J-18808-Ljbffr