Field Service Tech I - Lincoln, RI - (2nd Shift)

Field Service Tech I - Lincoln, RI - (2nd Shift)

Location: Lincoln, RI, US, 02865

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

Responsibilities:

• Maintaining and servicing IGT equipment at Twin River Casino (Bally's) in Lincoln, RI.
• Responding to routine calls in your assigned area of the gaming floor to help assist with bill and paper jams, guest disputes, player tracking equipment issues, and other activities as needed.
• Responsible for various troubleshooting and repair of multiple vendors gaming machines.
• Supporting technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Supporting various projects including expansions.
• Knowledge share with internal and external customers on new products.
• Documenting repair, preventive maintenance.
• Following documentation, policies and procedures and performing tasks with minimal supervision.
• Resolving technical problems and performing program upgrades, and download set up.
• Troubleshooting with input and output tests.
• Testing various devices.
• Testing pay table, reel strip and bonus awards.
• Knowledge share with customers on basic game functionality.
• Maintaining a positive image of IGT with co-workers and IGT's customers.

Qualifications:

• Education: High School Diploma or equivalent required.
• Technical and customer service experience a plus.
• Experience: Entry level.
• Skills: Must be computer literate. Knowledge and experience with basic hand tools. Ability, flexibility, and willingness to work varied shifts, overtime. Must be able to lift 50 pounds and be able to walk a full 8.5-hour shift. Ability to follow policies, procedures, and safety guidelines. Strong interpersonal communication skills and customer service ability.

Keys to Success:

• Building collaborative relationships.
• Decision making.
• Drive results.
• Foster innovation.
• Personal energy.
• Self-leadership.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

The estimated starting compensation range for this role is $22/hr $24/hr USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.