Waterpark Supervisor

Overview Welcome to OKANA Resort & Indoor Water Park, part of Pyramid Global Hospitality. Located along the Oklahoma River in the Horizons District, near downtown Oklahoma City, OKANA offers exceptional career opportunities with a dynamic indoor water park, over 400 guest rooms and suites, dining options, and extensive meeting and event spaces. Shape your career in the heart of Oklahoma City and contribute to a distinctive atmosphere and personal and professional growth. OKANA Resort & Indoor Water Park seeks a Waterpark Supervisor to join the Waterpark team. Our employees are Experience Curators who create memorable guest experiences from start to finish. What You Will Have An Opportunity To Do Shape your leadership experience in a supportive, collaborative environment that encourages growth and success. Join us as a Waterpark Supervisor in our Waterpark team. Our Vision For Our Team Members Be part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination Contribute to a distinctive atmosphere and foster personal and professional growth Be committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About The Role The Waterpark Supervisor supervises the lifeguard leadership team and lifeguards, ensuring the safety and well-being of all guests at the aquatic facility. This role involves coordinating lifeguard rotations, conducting safety drills, and providing guidance to team members. The Waterpark Supervisor is responsible for monitoring pool activities, enforcing safety protocols, and responding to emergencies promptly. They oversee the maintenance of safety equipment and ensure that all lifeguards are up to date with their certifications. The Waterpark Supervisor also acts as a key point of contact for both staff and guests, addressing concerns and ensuring a smooth operation. This position is vital in maintaining a safe, efficient, and enjoyable environment for everyone. What You Will Be Doing Daily pre-opening walkthrough of the waterpark to ensure equipment is in working condition and the park is clean according to resort standards Maintain documentation of inspections highlighting potential safety concerns Work closely with Engineering & Park Service teams to stay on top of maintenance and cleaning needs Recruiting, onboarding, training, and scheduling of lifeguards and other service personnel to meet daily guest demand Communicate with Human Resources on staffing needs Lead the team to provide exceptional customer service and a safe environment for guests Participate in developing SOPs for all aspects of waterpark operation Conduct inventory and order supplies needed to operate the water park Maintain supply costs within budgeted amounts Interact with Sales and Front Office teams to understand and prepare for upcoming business demands Participate in site inspections and familiarization trips to help the Sales team highlight the resort What You Bring To The Role High School Diploma or equivalent Lifeguard Instructor Certification Certification must be obtained within 30 days of hire date 3+ years of lifeguard training experience Scheduling & recruitment experience preferred Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere Customer service skills OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer. Compensation $18.00 per hour Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and location. This may differ by location due to cost of labor considerations. #J-18808-Ljbffr OKANA Resort & Indoor Waterpark