Pharmacy Technician / Customer Service

Job Description

Job Description

Overview

PharMerica is hiring full-time Customer Service Pharmacy Technicians in Vancouver, WA!

Come grow your career with PharMerica’s closed-door, non-retail pharmacy team—where you can make a meaningful impact supporting long-term care and senior living communities. 

As an Customer Service Pharmacy Technician, you’ll be responsible for accurately entering and processing medication orders to ensure timely and safe patient care. In this role, you’ll work closely with pharmacists and operations teams to input prescription data, verify information, and maintain compliance with pharmacy regulations. Success in this position requires strong attention to detail, efficiency, and the ability to manage a high-volume workflow in a fast-paced environment.

This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.

Requirements

• Washington Pharmacy Technician/Assistant License – REQUIRED
• PTCB Certification - We’re committed to helping you build a rewarding career. New hires have 6 months to obtain their PTCB certification, and we’ll provide the coaching and development you need to reach this milestone

Work Location (100% Onsite)

???? 18110 SE 34th St.,  Building 2, Suite 270, Vancouver, WA 98683

Remote work is available after the successful completion of the 180-day training period, provided performance metrics are met.

Benefits & Perks You’ll Love

• Health, Dental, Vision & Life Insurance – Comprehensive coverage
• Company‑Paid Short & Long‑Term Disability – Peace of mind guaranteed
• Flexible Schedules & Paid Time Off – Because balance matters
• Tuition Reimbursement – We invest in your growth
• Employee Discount Program & DailyPay – Perks you can use every day
• License Fee Reimbursement – We’ve got your pharmacy tech license fees covered
• 401(k) Plan – Invest in your future
• Pet Insurance – Care for your furry family members

Why PharMerica?

At PharMerica, you’ll join a team that values diversity, fosters work‑life balance, and contributes to stronger communities. If you’re passionate about service excellence and looking to make a real difference, we’d be excited to welcome you into the PharMerica family!

This position will be posted for a minimum of 7 business days.

Responsibilities

Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• Answer and submit inquiries regarding patient information and medication therapies
• Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
• Assist the pharmacist with facility and physician office communications
• Obtain patient information for our database by calling patient care representatives and physician offices
• Utilize judgement in knowing when to escalate issues to the management level
• Utilize various programs such as Outlook, Excel and Microsoft Word
• Complete assigned projects upon request in a timely manner
• Perform other tasks as assigned

Qualifications

• High school diploma or equivalent is required
• One year of previous experience with direct client communication - customer service
• Prior healthcare/pharmacy experience preferred
• Strong computer and data entry skills
• Must have good oral communication skills, attention to detail, and problem solving skills
• Pharmacy Technician Certification preferred