Lead Scrum Master (Digital Client Enablement)

Job Title

Lead Scrum Master in Digital Client Enablement Technology

Job Description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being the Lead Scrum Master in Digital Client Enablement Technology, you will support a centralized digital technology team focused on middleware, infrastructure, and client enablement capabilities that serve both external clients and internal DTCC applications. You will go beyond standard application delivery by helping the team understand and manage the broader business, client, environmental, dependency, and cross-team impacts of middleware and infrastructure work. In this role, you will drive Agile execution, facilitate ceremonies, manage dependencies, improve delivery transparency, and partner closely with the Product Owner, technology lead, squad, portfolio managers, stakeholders, and management to ensure priorities, risks, roadmaps, impediments, and outcomes are clearly communicated and kept on track.

Your Primary Responsibilities:

Agile Leadership and Delivery Execution

• Apply strong Agile and Scrum knowledge to support a Digital Client Enablement Technology squad working across middleware, infrastructure, and client-facing enablement capabilities
• Facilitate Agile ceremonies and ensure the team is aligned on priorities, dependencies, risks, timelines, and delivery commitments
• Partner with the Product Owner and squad to maintain a healthy, prioritized backlog with well-refined user stories and clearly understood outcomes
• Balance delivery timeframes with continuous iteration so stakeholder and client feedback can be incorporated into team planning and execution
• Participate in Scrum of Scrums and related coordination forums to ensure alignment across squads, teams, and broader technology priorities

Digital Client Enablement, Middleware, and Infrastructure Coordination

• Support delivery for middleware and infrastructure capabilities that enable interaction between clients and DTCC, as well as services used by internal DTCC applications
• Help coordinate work across infrastructure and middleware areas such as data, Tomcat, APIs, open containers, MQ/MP, and FIX, where applicable to the team's scope
• Understand that middleware and infrastructure delivery can have broad downstream impacts, requiring attention to business impact, client impact, environmental readiness, and cross-application dependencies
• Actively identify delivery risks, dependency gaps, impediments, and communication needs across teams, escalating appropriately and driving timely resolution
• Support a team environment that includes a significant number of new team members by helping establish effective Agile ways of working, communication rhythms, and delivery discipline

Communication, Stakeholder Management, and Program Visibility

• Provide clear, proactive, and transparent communication to technology leads, portfolio managers, stakeholders, and management on progress, risks, impediments, and delivery status
• Drive practical communication between the technology lead and the broader team, ensuring ideas, updates, concerns, and roadmaps are surfaced early and clearly
• Partner with portfolio management and program stakeholders to share updates, identify opportunities for improvement, and support roadmap visibility
• Use concise metrics and delivery updates to create transparency and help stakeholders understand progress, risks, and decisions needed
• Serve as a connector across teams and stakeholders, helping manage competing priorities and ensuring alignment to delivery goals

Coaching, Facilitation, and Team Enablement

• Provide role-based coaching to Product Owners, developers, QA, and other squad members to improve Agile maturity and delivery effectiveness
• Create a safe and productive environment for Agile ceremonies, encouraging active participation and practical problem-solving from all squad members
• Facilitate and mediate conflicts within the squad and across stakeholder groups, helping the team stay focused on outcomes and priorities
• Coach the squad to consider how product and technology decisions impact other teams, client-facing capabilities, and enterprise-wide dependencies
• Help the team understand the value of process, governance, delivery structure, and clear roles/responsibilities in a complex technology environment

Release Planning, Project Coordination, and Risk Management

• Support the Product Owner and technology team in release planning, delivery sequencing, and readiness tracking
• Coordinate movement of code between Development, Testing, UAT, and Production environments, including related planning, resourcing, and scheduling activities
• Support project planning, goal setting, schedule management, resource coordination, and delivery tracking using defined development processes
• Help manage and deliver work to specification, within agreed timelines and delivery expectations.
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalating appropriately when needed

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum 6 years of related experience
• Bachelor's degree (preferred) or equivalent experience
• Experience working in Agile delivery environments, preferably as a Scrum Master or in a similar delivery leadership role.
• Previous software development lifecycle experience
• Experience supporting technology delivery across middleware, infrastructure, digital client enablement, or enterprise platforms is strongly preferred
• Scrum Master certification is a plus

Talents Needed for Success:

• Strong Agile, Scrum, facilitation, and coaching skills with the ability to apply Agile practices pragmatically in a complex technology environment
• Proven ability to communicate proactively with technology leads, stakeholders, portfolio managers, and management
• Ability to manage dependencies, risks, impediments, and priorities across cross-functional and geographically distributed teams
• Practical understanding of why organizations need Scrum Masters, delivery processes, role clarity, and governance to support predictable execution
• Ability to operate as a gatekeeper and facilitator between managers, stakeholders, and delivery teams while keeping work aligned to priorities and business outcomes
• Strong problem-solving mindset with the ability to understand broader business, client, environmental, and application impacts of middleware and infrastructure delivery
• Comfortable supporting a centralized team model where Scrum Masters and Project Managers coordinate across shared delivery data, dependencies, and priorities
• Ability to build trust, resolve issues, encourage collaboration, and drive continuous improvement across the squad

We offer top class training and development for you to be an asset in our organization!

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.