Access Control Clerk

Access Control Clerk

Primary City/State: Phoenix, Arizona

Department Name: Security-AZ West-Corp

Work Shift: Day

Job Category: Clinical Support

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives and your own? If so, this could be the perfect opportunity for you. Apply today!

As an Access Control Clerk at Banner Estrella Medical Center, you will be responsible for providing exceptional customer service to patients, visitors and staff members. This position provides quality customer service while controlling access to secured areas. You will work closely with the facility Security staff while managing various front desk tasks such as answering questions, assisting with badging needs, providing visitor passes, etc.

While you may not be patrolling the facility, you will be filling a critical role within our Security team, ensuring the best experience for our Sofia's! This is a part-time position with benefits working Monday-Friday 0700-1100AM

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

Position Summary

This position is responsible for greeting, screening, and providing direction to employees and visitors. This position provides quality customer service while controlling access to secured areas by verifying appointments with appropriate staff.

Core Functions

• Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
• Maintains an orderly waiting area and provides a positive/satisfying/friendly experience. Reports maintenance issues as needed to facilitate visitor comfort and safety.
• Performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as validating parking, and taking and relaying messages, etc.
• May answer phones, transfer calls, take messages, and relay messages and information as needed.
• May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, or other appropriate duties as requested.
• Performs functions within established parameters. Customers include employees, families, and the community at large.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Must have good interpersonal communication and display compassion in stressful situations.

Preferred Qualifications

Additional related education and/or experience preferred.