Fire Sprinkler Service Technician Team Lead

Job Description

What you will do

The Sprinkler Service Supervisor is responsible for the proper coordination, execution, and follow-up for the Contracting Team in an assigned Territory. Actively promote the products and services of Johnson Controls Fire Protection in the marketplace.

How you will do it

Revenue responsibility - Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.

Customer Satisfaction - Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

Productivity Improvement - Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

Safety Compliance - Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete, and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for

Required

Education :

• Bachelor’s Degree or equivalent experience preferred. High school Diploma or equivalent required.

Experience:

• 5 years of experience in Fire Life Safety environment. 5 years of Department supervisory experience with Revenue and margin experience.

Skills:

• Demonstrated management abilities to include training and team building. 

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration, and effective interaction with customers. 

• NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards).

• Must have a valid driver’s license and a driving record that meets company requirements.

• Must be able to pass all company required background checks.

HIRING SALARY RANGE: $85,000-117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us

#LI-JH1