Assistant Service Manager

Job Description

Job Description

Responsibilities

The Assistant Service Manager is responsible for assisting the Service Manager with running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The Assistant Service Manager ensures that the daily inventory of technician’s time is consistently sold to service customers.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Assist Service Manager with hiring, motivating, training and coaching of all service department staff.
• Monitor the performance of personnel using appropriate report, tracking systems and surveys and reports areas in need of improvement to Service Manager.
• Assist with the implementation of marketing plans developed by Service Manager which promotes new and repeat business.
• Oversee Work-In-Process status and work with Foreman(s) to maintain acceptable results as outlined by corporate office standards.
• Attend monthly department meetings and support Service Manager’s ideals.
• Assist and coordinate with Shop Foreman(s) on manpower schedules and the activities of all department employees.
• Monitor technicians’ daily productivity reports and corresponding payroll records as directed by Service Manager.
• Ensure that customers’ service files are up-to-date and readily available for reference.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High school diploma or general education degree (GED).
• Two years’ service department experience in a commercial dealership environment.
• Valid driver’s license and insurability.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.