Sherman Oaks Service Team Member

Service Team Member

HomeState is a Tex Mex Kitchen in Southern California. We serve tacos, queso, brisket, and margaritas, but more than that, we serve each other. We provide everyone with warm hospitality that makes them feel at home. No matter where you're from. Everything we do from how we greet each other to how we show up in our communities is rooted in that belief. We serve hospitality first, tacos second.

SHINE: HOW WE SHOW UP

• Service Our foundation is care for the guest and team experience.
• Hospitality We treat others with respect and dignity. All are welcome.
• Intentional No detail is too small and nothing happens by accident.
• Nurturing We value learning and curiosity through training and innovation.
• Excellence We hold ourselves to the highest standards in safety and service.

PAY

$24$28/ hr with tip share

Base rate $18.75/hr (projected minimum wage) With tip share it is reasonable to expect $24$28/hr

WHY HOMESTATE

• Free delicious meals every shift
• Affordable benefits*
• 100% company-paid life insurance*
• Employee assistance program
• Advancement opportunities available
• Slip-resistant shoe program
• We play an active role in our communities
• We value transparent communication
• We lead with compassion

CORE SKILLS & RESPONSIBILITIES

• Guest Focus: Build guest relationships and deliver hospitality-centric solutions. Welcome guests, execute service roles (front door, beverage, expo, runner, busser, packer) with care and kindness. Be an expert of the menu to guide guest experience, ensure order accuracy and communicate allergies. Provide hospitality that is outgoing, motivated and engaged until the moment they depart.
• Action Oriented: Take on new opportunities and challenges with a sense of urgency, high energy and enthusiasm. Manage time efficiently by taking initiative to fulfill job duties and/or checklists, find opportunities to engage in hospitality or complete other tasks assigned by the leader of the shift.
• Resilient: Rebound from setbacks when faced with difficult situations. Calmly identify and troubleshoot issues that occur during the shift to ensure efficient operations. Constantly communicate with honesty, integrity and transparency.
• Collaborative: Build partnerships and work collaboratively to meet shared objectives. Work closely with team to support each other through daily tasks, promote teamwork and assist with training. Think boldly and bravely to shape a positive impact on one's self, family, neighbors and team members.
• Standards: Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values. Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
• Ambassador: Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings. Take pride in your work each day to make things a little better than they were yesterday.

REQUIREMENTS

PROFESSIONAL REQUIREMENTS

• 1-2 years in the restaurant industry with guest facing roles preferred.
• Personable and enjoys working with people and a diverse team.
• Availability to work weekends, day shifts and evening shifts.
• Passion for food & hospitality.
• Valid Food Handlers Certification Card (or be able to take a company provided course within 30 days of hire).

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).
• Ability to lift, push, pull, or carry up to 40 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).
• Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).
• Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include "behind" and "corner").
• Must possess dexterity to to reach for, grasp and manipulate objects (examples include mopping, scooping ics, using a stapler or squeeze bottle).
• Ability to regularly move around the restaurant from guests areas to kitchen areas while carrying items (such as beverage racks and food trays).
• Must be able to work in a constant state of alertness and safe manner.
• May be required to occasionally work in outdoor weather conditions or fluctuating temperatures (such as in the patio dining areas).

HomeState participates in the federal government's E-Verify program to determine employment eligibility.