Platform Engineer - Automation & AI

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? Ziosk is looking for a highly experienced Platform Engineer to join our Engineering department. This is a hands‑on leadership role for someone who thrives at the intersection of engineering systems, intelligent automation, and operational excellence. You will own our Jira ecosystem, build AI‑powered workflow agents, and drive engineering efficiency and visibility across the organization. If you have deep Jira administration expertise and a proven track record of building agents and automations that meaningfully improve how engineering teams work — this role was built for you. The Main Course – Responsibilities Serve as the primary Jira administrator — owning all workflows, automation rules, integrations, permissions, schemes, and governance. Design and maintain scalable Jira configurations that support Agile and SDLC processes across multiple engineering teams. Partner with Azure DevOps and GitHub stakeholders to align tooling, workflows, and cross‑platform reporting. AI Agent & Automation Development Design, build, and deploy AI‑powered agents that automate repetitive engineering workflows and surface actionable intelligence. Lead automation initiatives using Power Automate and Power Apps to reduce manual overhead and accelerate engineering throughput. Continuously identify and prioritize opportunities where intelligent automation can drive measurable productivity gains. Engineering Analytics & Operational Visibility Build and maintain Databricks and Power BI dashboards tracking engineering metrics, SDLC performance, delivery trends, and operational health. Perform data modeling, metric standardization, and trend analysis to give engineering leaders clear, reliable insights. Deliver executive‑ready reporting that connects engineering activity to business outcomes. Program & Process Leadership Drive SDLC and Agile process improvements — supporting sprint planning, release readiness, and delivery consistency. Lead cross‑team engineering initiatives and serve as a strategic partner to engineering leadership. Champion engineering operational excellence and a culture of continuous improvement. What You Bring To The Table – Qualifications Expert‑level Jira Administration experience — deep, hands‑on ownership of Jira at scale is a core requirement for this role. Proven experience building AI agents and intelligent automations that improve engineering workflows — architecting solutions, not just configuring tools. 5+ years of technical program or engineering operations experience in a software or technology organization. Advanced Databricks and Power BI skills including DAX, data modeling, and executive dashboard development. Hands‑on experience with Power Automate and Power Apps and utilizing those tools to improve automation of workflows. Solid understanding of SDLC and Agile methodologies. Experience working with Azure DevOps and GitHub in an engineering environment. Strong communication and stakeholder management skills — comfortable presenting to engineering leadership and executives. Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. No agencies or third‑party recruiters, please. #J-18808-Ljbffr Ziosk