Installation Lead

Job Details: Location: Douron Owings Mills - Owings Mills, MD 21117; Position Type: Full Time; Salary Range: $20.00 - $23.00 per hour; Job Shift: Day. POSITION SUMMARY The Installation Lead is responsible for leading installation teams, delivering materials to client sites, and ensuring efficient, professional workmanship. This position acts as the on‑site foreman, guiding by example with strong tool skills, excellent customer service, and adherence to policy. The Installation Lead works alongside the crew, coordinating the loading and unloading of trucks, leading the assembly and installation of office furniture, overseeing careful interaction with client spaces, and keeping the team on task. The Installation Lead is also responsible for the safe and timely transportation of team members, equipment, and goods to and from client sites. POSITION EXPECTATIONS Ensures all office furniture and fixtures, including systems furniture, case goods, accessories, and wall‑hung units, are installed effectively and efficiently with high customer satisfaction. Accurately pulls, prepares, and stages product and materials; assembles and levels furniture according to manufacturer instructions. Performs basic installation functions, such as carrying and lifting, crating or uncrating product, assembling panels and components, cleaning and detailing, installing locks, etc. Collects, checks, and loads all the day’s orders listed on the daily project manifest; checks and loads all outgoing project materials; ensures loads are secure and cannot shift or fall during transit. Audits outgoing orders, requests changes as necessary, marks any issues and reports to management. Delivers all outgoing product to clients and handles open pick‑up requests. Ensures the crew is safely at the client site in a timely manner and receives calls from the Douron team, making accommodations for special requests as necessary. Processes all customer returns and undelivered items daily; reports any undelivered orders and pick‑up issues to the Installation Manager. Maintains an up‑to‑date vehicle checklist and reports concerns to management; maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations. Understands all company safety guidelines and protocols outlined in the Safety Handbook; follows up on vehicle maintenance and inspections according to federal, state, and company guidelines. Inspects product thoroughly for concealed damages and reports findings according to company procedure. Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites; mindfully shows care at worksites, including responsible treatment of client property and facilities. Ensures a professional finish at worksites by tidying, cleaning, and picking up debris; cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials; ensures no damage to client property or goods; participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday; confirms no product, materials, or tools are unintentionally left behind. Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss. Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing team lifts. Reviews upcoming assigned projects and makes appropriate preparations in advance, including coordinating with the installation team, communicating with the company schedulers, and ensuring the truck is loaded with the needed product and equipment. Clearly communicates with the installation team, delegating tasks and guiding procedure. Acts as the on‑site point of contact for the customer during the installation. Verifies other installers’ work each day to ensure quality. Appropriately wraps and secures all product to minimize the risk of damage. Collects supporting materials as needed, such as pictures for warranty claims or client signatures. Informs Installation Manager of any personnel updates or concerns; maintains compliance with all company guidelines and established standards; maintains clear and timely communication with management, including updates and concerns. Builds familiarity with the company’s product, including brands, specifications, finishes, and descriptions; maintains customer confidence and protects operations by keeping information confidential. Other duties as assigned. QUALIFICATIONS Valid driver’s license with a clean driving record. Valid DOT medical card. High school diploma or equivalent preferred. One year’s experience in a responsible or lead role strongly preferred. Six months’ experience driving a box truck strongly preferred. Six months’ experience in an installation or construction role preferred. Experience in wholesale workspace furniture industry a plus. Knowledge of safe use, tools and equipment. Knowledge of driving in a commercial environment, including procedures and vehicle maintenance. Proficiency with basic math skills. Ability to read measurements, installation instructions, and furniture layouts. Ability to work irregular hours, extended shifts, and weekends as needed. Possesses consistent access to reliable transportation that can accommodate varying start times. Proficiency with PCs and basic computer software. Ability to exchange information with others and follow directions. Ability to be attentive to details. Ability to work fully in person. Excellent presentation, listening, verbal, and written communication skills. Ability to manage and organize time to meet objectives and deadlines. Ability to work independently and collaboratively within a team; willing to help the team get work done. Lives and leads by company values and serves as an example of the best we want to see in our team. Ability to interact professionally with customers, vendor partners, and fellow employees. Highly motivated to learn and grow; self‑directed and proactive. Reliable and responsive. Demonstrates honesty, integrity, and conscientiousness—caring about doing the right thing. Possesses a positive attitude and sense of humor. Possesses an innovative mindset—demonstrates flexibility and problem‑solving skills when met with challenges. PHYSICAL DEMANDS Ascend and descend ladders, stairs, scaffolding, and ramps. Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat. Move self in different positions to accomplish tasks in various environments. Remain in a stationary position, often standing or sitting for prolonged periods. Move about to accomplish tasks or move from one worksite to another. Adjust or move objects up to 2,000 lbs. in all directions using proper lifting technique and equipment. Lift up to 100 lbs. unassisted. Operate machinery, power tools, and standard warehouse material‑handling equipment. Operate motor vehicles. Communicate with others to exchange information. Repeat motions that may include the wrists, hands, and/or fingers. Assess the accuracy, neatness, and thoroughness of work. WORKING CONDITIONS AND ENVIRONMENT The work environment includes fast‑paced, noisy, non‑temperature‑controlled settings that vary between internal warehouse environments, delivery vehicles, outdoors, and customer locations. COMPENSATION $20.00 - $23.00 per hour, paid biweekly. Medical, dental, and vision insurance available for single or family coverage. Employer‑paid disability, AD&D, and life insurances. Additional insurance and savings account opportunities. 401(k) plans with company match for qualifying employees. Paid time off and holidays. ABOUT THE COMPANY Douron, Inc., a division of TSRC, Inc., is a leading Mid-Atlantic furniture dealership that guides commercial, educational, healthcare, and government clients through the world of workplace furnishings. Founded in 1969, Douron provides high‑quality furniture and service. TSRC, Inc. (The Supply Room Companies, Inc.) is a business‑to‑business distributor of office supplies, furniture, coffee and breakroom products, janitorial supplies, promotional products, and technology solutions. It is the largest independent office supply dealer in the Mid‑Atlantic region, with locations throughout Colorado, Delaware, Maryland, Virginia, and Wyoming. OUR EQUAL‑OPPORTUNITY STATEMENT TSRC, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request accommodation. To request accommodation, please contact Human Resources at View phone number on click.appcast.io. DRUG-FREE WORKPLACE TSRC, Inc. maintains a drug‑free workplace. #J-18808-Ljbffr The Supply Room