TMS Scheduling & Delivery Operations Coordinator

Job Description

Job Description

Can you turn a complex delivery network into a smooth, predictable experience?

At Ashley, we inspire the love of home by ensuring every order arrives right and on time. As the global leader in home furnishings, we invest in people who solve hard problems and keep improving. If you love coordinating moving parts, influencing partners, and using data to make smarter decisions, let’s talk.

Your Challenge

Picture this: It’s 6:00 AM in Arcadia. The first decision you make in the TMS sets the tone for dozens of deliveries. A route is misaligned—can you reoptimize without breaking SLAs? A carrier goes down—who do you call first, and what’s plan B? By afternoon, you’re dissecting on-time metrics, aligning with inventory and warehouse, and tightening documentation. By close, tomorrow’s routes are staged, communications are out, and carriers know the standard to beat.

Core Responsibilities

• Plan and coordinate transportation from the distribution center to customers and retail locations with precision.
• Maintain delivery schedules and performance metrics; resolve issues to protect on-time, in-full delivery and product condition.
• Align daily with inventory management, warehouse ops, and customer service for frictionless order flow.
• Complete and audit all shipping documents, bills of lading, and proofs of delivery in compliance with regulations and safety procedures.
• Collaborate with drivers and third-party providers to optimize routes and reduce transportation expense.
• Diagnose and correct transportation or scheduling conflicts at speed.
• Identify and champion process improvements that reduce cost and elevate service.
• Maintain proactive dialogue with carriers, drivers, and logistics partners on schedules and expectations.
• Use TMS, ERP, and related logistics software to track, schedule, and report.
• Prepare and interpret reports on on-time delivery, carrier performance, and cost per shipment.
• Enforce DOT and company transportation safety standards.

What Sets You Up for Success

• High school diploma or GED.
• Experience in customer service, logistics, supply chain, or transportation coordination involving orders, transportation, and inventory.
• Excellent organization, prioritization, and attention to detail.
• Confident communicator with internal stakeholders and external transportation partners.
• Resourceful problem-solver who acts quickly and decisively.
• Fluency with logistics software, ERP, or TMS; quick learner of new tools.
• Proficient in Excel, Word, and Outlook.
• Ability to work independently in a fast-paced environment.
• Customer-oriented with a commitment to delivery timelines.
• Availability to work Saturday and Sunday, 6:00 AM - 3:00 PM

Preferred Credentials

• Associate’s in Logistics, Supply Chain Management, Business Administration, or related field.
• 2+ years in transportation coordination or logistics operations.
• Experience with SAP, Manhattan, or comparable enterprise systems.
• Practical understanding of DOT regulations and transportation compliance.
• Exposure to furniture, retail, or manufacturing distribution environments.
• Knowledge of warehouse workflows and inventory management.
• Lean or Six Sigma familiarity.

Role Logistics

• Location: Arcadia, WI
• Schedule: 6:00 AM - 3:00 PM
• Remote: On-site
• Pay: Competitive compensation based on experience

Work Setting

Office-based in a climate-controlled space with moderate noise; frequent computer and phone use; periodic time spent in warehouse or distribution areas with changing temperatures, higher noise levels, and active material handling equipment.

Benefits That Back You

• Health, Dental, Vision, and EAP
• PTO that grows with tenure
• Paid Vacation, Holidays, and your Birthday off
• Employee discount on home furnishings
• Professional development opportunities
• Tuition assistance
• Ashley Wellness Centers (location specific) and medical tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

How We Work

• Honesty & Integrity: We communicate clearly and act ethically.
• Dirty Fingernail: We take ownership, scrutinize details, and finish strong.
• Continuous Improvement: We iterate processes and embed learnings.
• Growth & Results Focus: We align efforts to growth, cost reduction, and profitability.
• Culture of Leadership: We lead by influence and reliability.
• Customer-Centric & Boundaryless: We collaborate across functions to serve the whole organization.
• Operational Excellence: We turn ambiguity into clear, executable tools.

Explore Ashley

• Corporate Social Responsibility
• View Our Corporate Brochure

Current Employees

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Notices & Legal

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Notice to Search Firms

We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.