Technologies Specialist

Job Description

Job Description

Technologies Specialist

Technologies Specialist supports day-to-day, escalated, and complex service delivery areas across the firm, partnering with Infrastructure, BIM, and Application teams to ensure seamless user experiences.

About HED

We are a team that is full of ideas, experience, creativity, passionate opinions, insatiable curiosity, uncompromising integrity, commitment, and skill. Our culture is about aspiration, embracing change and challenges, listening to (and learning from) each other, encouraging continual learning, and inspiring collective growth. As an inclusive, integrated architecture and engineering practice, we value the diversity of perspectives, experiences, abilities, and expertise that advance both the work we do, and the world we share.

Position Summary
This role proactively improves toolsets, develops deployment processes, and leads local technology integration efforts.

Essential Functions

• Resolve high-impact and recurring user issues requiring an increased level of troubleshooting.
• Support integration of collaboration tools, printing, and cloud platforms (e.g., Microsoft 365, Intune).
• Partner with Operations on endpoint deployments, configurations, and updates.
• Adhere to and maintain documentation, training resources, and asset management standards.
• Analyze support trends and assist in the automation of support system enhancements
• Provide Tier 2/3 support and mentor Coordinators.
• Contribute to testing and rollout of enterprise technology initiatives.
• Assist with pilot testing and feedback collection for new tools/platforms.
• Standardize documentation, training, and onboarding methods across offices.
• Partner with Operations and other Technology Specialists to develop automation scripts or workflows to reduce manual IT support tasks.
• Guide Coordinators and Specialists on advanced support techniques.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• 5–7 years of progressive IT support experience with technical specialization.
• Proficiency in Microsoft 365, Windows OS, SCCM/Intune, and collaboration platforms.
• Demonstrated ability to lead troubleshooting efforts and train others.
• Experience working with GCCH High Azure environment preferred.
• Experience working with Autodesk and Bentley applications preferred.
• Experience with ITIL based environments preferred.

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Some repetitive movements, bending and lifting of minimal weight.
• Must be able to effectively communicate in writing and verbally via phone, video conferencing, and in-person.
• Visual acuity to perform responsibilities.

Work Environment

• We embrace a hybrid model that promotes both autonomy and collaboration, including the freedom to work from home, with regular in-office days to connect with teammates and build culture.
• The office is a professional, open-space environment for collaborative and independent work.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.