Infrastructure & IT Operations Senior Vice President

Job Description

Position Overview

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The Infrastructure & IT Operations Manager I leads enterprise infrastructure and technology operations, ensuring reliable, secure delivery of server, endpoint, virtual desktop, voice/telephony, and infrastructure automation services.

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This role provides hands-on technical leadership for Cisco and IPC voice platforms, Virtual Desktop Infrastructure (VDI), Microsoft SCCM/MECM, and Microsoft System Center Orchestrator . The Manager leads incident response and service restoration, coordinates infrastructure projects and maintenance, and partners with Network Administrators, Help Desk, IT Development, Information Security, application teams, main-office support groups, vendors, and end users.

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The position supports Bank and Securities entities, including Trading Floor operations , and is responsible for configuration management, change control, technical standards, documentation, operational procedures, and Disaster Recovery readiness.

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Key Responsibilities

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• Lead daily Infrastructure & IT Operations activities, prioritize work, coordinate technical resources, mentor staff, and provide escalation support.
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• Ensure enterprise infrastructure services remain available, stable, secure, and within established service expectations .
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• Manage enterprise VoIP and telephony , including Cisco Unified Communications / CallManager and IPC Unigy voice/trading platforms and endpoints.
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• Manage enterprise VDI , including Nutanix / VMware Horizon or comparable platforms, covering availability, performance, capacity, image management, upgrades, and end-user experience.
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• Administer Microsoft SCCM/MECM for endpoint configuration, software distribution, operating-system deployment, patching, collections, reporting, compliance, troubleshooting, and lifecycle management.
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• Develop and maintain Microsoft System Center Orchestrator (SCORCH) runbooks, integrations, and workflow automation for provisioning, service requests, repetitive tasks, and operational remediation.
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• Maintain infrastructure security controls, including permissions, accounts, open ports, antivirus/EDR, patching, hardening, backups, audit logging, and production controls.
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• Monitor system, application, voice, VDI, and infrastructure logs and proactively identify potential service-impacting issues.
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• Install, configure, upgrade, troubleshoot, and manage lifecycle replacement of enterprise hardware and software.
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• Maintain Active Directory, Group Policy, DNS, DHCP, Windows Server, Windows workstations , and related Microsoft infrastructure services.
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• Maintain configuration management and change control across infrastructure, virtualization, voice, VDI, endpoint, and automation platforms.
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• Lead troubleshooting, root-cause analysis, problem management, and corrective/preventive actions.
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• Monitor performance, capacity, reliability, and resiliency and provide operational and management reporting.
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• Research and recommend infrastructure products, services, standards, automation opportunities, and technology refresh initiatives.
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• Develop and maintain policies, procedures, diagrams, technical standards, operational runbooks, training plans, and Disaster Recovery documentation.
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• Coordinate incidents, service restoration, maintenance, upgrades, migrations, patch cycles, and projects with internal teams and vendors.
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• Support infrastructure asset management, licensing, support contracts, budgeting, capacity planning, vendor management, and technology roadmaps.
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• Provide clear technical and management communication during incidents, changes, projects, audits, and stakeholder reviews.
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Technology Environment

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Microsoft: Windows Server 2016, 2019 and above; Windows 10 & 11 Workstation and above; Active Directory; DNS; Group Policy; Logon Scripts; DHCP; MS Cluster; MS Print Server; MS SQL Server; MS IIS Server; MS Office / Microsoft 365; MS Terminal Services / Remote Desktop Services; MS SCSM; MS SCOM; MS SCCM / Microsoft Endpoint Configuration Manager (MECM); MS System Center Orchestrator (SCORCH), including runbooks, workflow automation, integrations, and infrastructure task automation.

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Security: Information Security hardening; enterprise antivirus / endpoint protection and EDR platforms; enterprise patch-management solutions.

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Network & Security Infrastructure: Palo Alto Firewalls; Cisco VPN devices and services; Fortinet FortiGate; Cisco Switches and Routers; Cisco ISE; Cisco / Meraki WiFi; Zscaler proxies and related secure access services.

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Virtualization, Storage & Recovery: VEEAM backup and recovery; VMware SRM; VMware ESXi / vCenter; NetApp Data Storage; Nutanix / VMware Horizon VDI.

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Voice & Communications: Cisco Unified Communications / CallManager and associated VoIP services and endpoints; IPC Unigy PBX / IPC voice and trading communication platforms; ASC Voice Recording or comparable voice-recording solutions; Cisco Video Conferencing Equipment.

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Financial & Trading: Bloomberg; LSEG (Refinitiv/Reuters) services and Trading Floor applications; various in-house, Trading Floor, and Internet applications.

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Qualifications

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Required Experience

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• 10+ years of hands-on enterprise infrastructure, systems, network, voice, or IT operations experience with progressive responsibility.
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• Experience leading technical staff, coordinating operational priorities, managing escalations, and delivering infrastructure projects or services.
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• Strong hands-on experience with enterprise telephony and VoIP, including Cisco Unified Communications / CallManager and IPC Unigy or related IPC voice platforms. Trading Floor voice experience strongly preferred.
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• Strong enterprise VDI experience, preferably Nutanix / VMware Horizon , including performance, capacity, image, profile, endpoint, and availability troubleshooting.
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• Strong SCCM/MECM experience, including software deployment, patching, collections, endpoint configuration, reporting, and troubleshooting.
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• Hands-on Microsoft System Center Orchestrator experience, including runbooks, integrations, and automated infrastructure workflows.
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• Proven experience with Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, networking, monitoring, backup/recovery, and infrastructure security controls .
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• Experience supporting highly available production environments. Financial services, securities, or Trading Floor experience preferred.
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• Strong troubleshooting, root-cause analysis, incident-management, and problem-resolution skills.
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• Bachelor's Degree or equivalent combination of education and relevant experience required.
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• Microsoft, Cisco, VMware, ITIL, or infrastructure certifications preferred.
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Technical & Professional Skills

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• Strong knowledge of Microsoft operating systems, applications, and infrastructure services, including Windows Server, Windows workstation, Active Directory, DNS, DHCP, Group Policy, SCCM/MECM, and System Center Orchestrator .
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• Strong technical knowledge of Cisco VoIP / Unified Communications and IPC voice technologies , including call routing, endpoints, voice services, troubleshooting, and vendor escalation.
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• Strong working knowledge of VDI , including hypervisors, brokers, images, profiles, storage, network dependencies, capacity, and end-user performance.
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• Working knowledge of TCP/IP, VLANs, routing, firewalls, VPN, DNS, DHCP , and enterprise network troubleshooting.
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• Hands-on hardware and software troubleshooting experience, including leadership during high-priority production incidents.
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• Experience with automation and scripting; PowerShell strongly preferred in addition to System Center Orchestrator.
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• Ability to develop and maintain policies, procedures, diagrams, operational runbooks, standards, training plans, and Disaster Recovery documentation.
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• Strong project execution, prioritization, vendor-management, and change-management skills.
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• Excellent written, oral, and interpersonal communication skills with technical and non-technical users, management, vendors, and business stakeholders.
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• Detail-oriented, flexible, self-motivated, customer-focused, and able to respond effectively to crises while maintaining sound judgment and technical discipline.
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• Strong analytical and problem-solving abilities with the capacity to prioritize and execute tasks in a high-pressure environment.
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• Ability to work collaboratively and coach and develop technical staff.
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Work Environment & Scope

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The role operates in a fast-paced office and Trading Floor environment , including server, network, voice/telecommunications, and electrical equipment facilities. The position requires the ability to manage stress and production-impacting events, with general mobility around office and technology environments and extended periods of sitting. Occasional handling or transport of computer and telecommunications equipment may be required.

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The Manager interacts with Infrastructure & IT Operations staff, Network Administrators, Help Desk, IT Development, Information Security, application owners, business units, management, consultants, third-party vendors, and end users. Responsibilities include vendor coordination, purchasing and licensing recommendations, budgeting, capacity planning, technology lifecycle management, and operational planning.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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With respect to this position in our New York Office, the expected base salary ranges from $185,000 to $200,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

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*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

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