Director, US Strategic Partnerships

Director, US Strategic Partnerships

With the merchant and consumer growth ambitions at Zip, we are looking for a Director, Strategic Partnerships who will own, grow, and manage our strategic partnerships in the US. As the Director, Strategic Partnerships, you will have a deep understanding of the AI and technology partnership landscape and bring strong commercial, strategic, and relationship management skills. This role sits at the core of the organization. You will partner closely with internal and external executives, and work cross-functionally with product, sales, marketing, risk, data, and finance teams to design and execute high-impact partnership strategies.

The key goals for this role are to: a) Define and execute key strategic partnerships and multi-year roadmaps b) Lead GTM (go-to-market) functions for new existing partners c) Build, prioritize, and manage our partnership pipeline to drive sustainable revenue and margin impact

You will focus on core partners including AI leaders (e.g., OpenAI, Anthropic), Amazon, Meta, Adobe, and other strategic technology platforms, and operate as a visible leader and subject-matter expert on AI and platform partnerships across Zip US.

Develop a deep understanding of the AI, platform & technology landscape to create new opportunities

• Pull together a consolidated view of trends across AI, cloud, advertising, and commerce platforms, and translate insights into product, commercial, and sales recommendations
• Complete deep dives on new opportunities across key verticals (e.g., retail, eCommerce, marketplaces) and distribution channels tied to core partners like OpenAI, Anthropic, Amazon, Meta, and Adobe
• Be extremely proficient in PowerPoint, Excel, and Salesforce to model scenarios, structure narratives, and manage partner pipeline and performance
• Leverage AI tools to surface partnership insights, automate reporting, and identify revenue optimization opportunities across AI and platform partners (e.g., AI-assisted analysis of partner performance, GTM content generation, and risk/opportunity scanning)
• Educate executives and sales teams on the AI and platform ecosystem, competitive landscape, and partnership opportunities through structured, data-backed storytelling

Manage and grow relationships with strategic AI and technology partners to increase market share

• Develop growth strategy and clear plans for core partners including AI leaders (OpenAI, Anthropic), commerce platforms (Amazon), social platforms (Meta), and creative/experience platforms (Adobe)
• Track performance metrics with these strategic partners, ensuring commercial terms are optimized and operationalized
• Drive revenue growth and cost optimization by developing joint solutions, integrations, and programs that leverage these platforms to acquire and engage merchants and consumers
• Work with product teams to lead RFPs and drive the right product and commercial outcomes for Zip; understand partner roadmaps and how Zip can leverage upcoming capabilities ahead of competitors
• Collaborate with sales and marketing to develop high-impact co-marketing, marketplace, and distribution initiatives that help both the partner and Zip succeed
• Lead regular education, relationship-building, and knowledge-sharing between partner teams and Zip teams, becoming a thought leader in AI and strategic platform partnerships for Zip

Lead internal alignment, governance, and execution

• Regularly align with regional and global counterparts to understand intra-region trends and best practices, and apply them to the US market
• Provide clear, recurring updates on partnerships, pipeline, opportunities, and risks to key regional stakeholders and executive sponsors
• Ensure strong processes, operating rhythms, and governance are built and followed to set up all partnerships and merchants for success
• Track and analyse partner performance (merchant growth, transaction volume, unit economics, activation/adoption of AI or platform features) and propose strategic courses of action, experiments, and improvements

Impact and collaboration The Director, Strategic Partnerships will be a key leader within the Partnerships team, driving critical initiatives across:

• AI & Platform Strategy: Develop strategy and approach to leverage AI and key platforms (OpenAI, Anthropic, Amazon, Meta, Adobe, and others) to enhance Zip's products, economics, and customer experiences.
• Partnership Enablement: Assess and negotiate global and regional deals with partners and channels to drive revenue via new SMB and Enterprise merchant acquisition.
• Partnership Management: Own and track merchant and partner KPIs with our strategic partners, ensuring Zip achieves its growth, profitability, and customer experience goals through these platforms.

What you'll bring to the team

• Proven industry or consulting experience: 10+ years of experience, with at least 5+ years in roles within strategy, partnerships, or technology business development, managing key relationships with AI or platform partners (e.g., OpenAI, Anthropic, AWS/Amazon, Meta, Adobe, or similar)
• Analytical & financial acumen: Advanced Excel and financial modeling skills, strong comfort with data-driven decision-making, and a track record of optimizing commercial outcomes at scale
• Demonstrated use of AI in your role: Experience using AI tools (e.g., ChatGPT, Notion AI, Salesforce Einstein, or similar) to improve decision-making, efficiency, GTM execution, or partner engagement
• Salesforce & GTM execution: Proven ability to track complex deals, manage partner pipelines, operationalize co-selling motions, and execute go-to-market strategies with sales and marketing teams
• Negotiation & influence: Experience leading complex deal cycles end-to-end, collaborating cross-functionally, and influencing senior stakeholders internally and externally
• Consulting experience helpful: Experience at a top-tier consulting firm (e.g., Deloitte, McKinsey, BCG, Bain) or in a similarly rigorous strategic environment is a plus
• Results-driven & innovative: Demonstrated success in driving revenue growth, scaling or transforming partnership programs, and solving problems creatively in ambiguous environments
• Ability to process complex information, analyse options, and think "outside the box" to deliver outcomes
• Ability to collaborate with, influence, and persuade others using structured, logical thinking and clear communication
• Strong customer-first ethic and a results-orientated mindset with a track record to prove it
• Alignment with Zip's values: Customer First, Own It, Stronger Together, and Change the Game in how you lead, execute, and build partnerships

What you'll get in return

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $166,000 - $200,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.