Quality Systems Technician

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Key Responsibilities Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices. Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools. Work with engineering, IT, and quality teams to integrate new tools and systems into production processes. Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure. Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints. Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems. Participate in pilot runs and process trials to validate functionality and integration of smart quality tools. Monitor system performance and escalate recurring issues or improvement opportunities. Maintain accurate documentation of setups, system changes, and configuration parameters. Provide technical support to shop floor users to ensure quality systems are functioning correctly. Assist in quality‑related training sessions for new tools or systems implementation. Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software. Perform other duties as needed to support the implementation and sustainability of quality system initiatives. Ability to develop and update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred. Qualifications Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field. 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems. Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is an asset. Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset. Strong troubleshooting and problem‑solving skills in both hardware and software environments. Ability to read technical drawings, flowcharts, and system diagrams. Comfortable working in a cross‑functional environment with engineering, IT, and operations teams. Proficient in Microsoft Office and experience with digital tools used in quality systems. Good communication skills and a detail‑oriented mindset. Knowledge of lean manufacturing or six sigma principles is a plus. Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast‑paced, high‑growth organization. Working Conditions Split between office and shop floor environments. May require light hands‑on work for system setup, testing, and troubleshooting. Compensation and Benefits Compensation will take into account internal equity and may vary based on the candidate's geographic region, job‑related knowledge, skills, and experience. A bonus and/or long‑term incentive units may be provided as part of the package, in addition to the full range of medical, financial, and other benefits, dependent on level and position offered. We offer a comprehensive and competitive benefits package designed to support employees' well‑being, growth, and long‑term success. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy. #J-18808-Ljbffr Industrial Electric Manufacturing