Operations Manager

Job Description

Job Description

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an Operations Manager in our Fargo, ND location. In this full-time, hourly position , work is typically performed between the hours of 8 am and 5pm , Monday through Fri day. As an Operations Manager, you will be a leader in all areas of the branch processes and procedures relating to the operations that impact service and responsiveness to our customers, suppliers, and employee owners.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an Operations Manager at DSG:

• Maintain and update customer pricing profiles/contracts upon approval
• Manage the supplier rebate process
• Manage the vendor return process
• Submit inventory credits and freight claim credits
• Review and maintain customer open orders to ensure needs are met
• Follow up with sales staff on open order and backorder reports
• Notify management regarding cost savings and profit improvement
• Identify and recommend process improvement initiatives
• Monitor and manage inventory performance: monitor the ABC analysis report and work with leadership to ensure inventory is controlled and meeting goals
• Oversee all branch responsibilities in absence of other branch management
• Manage customer, vendor, and other visitors experience to our branch including greeting customers/visitors, direct them to the appropriate person/area or responds to their inquiries
• Oversee planning and coordination of customer and employee events
• Assist in coordinating general maintenance and repair projects, office furniture, filing system, and manages some branch communications as needed
• Manage office access including opens and closes building and ensure security, cleanliness, and overall professional environment
• Supervise office staff for productivity and performance
• Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience
• Assist on other administrative duties such as managing special projects
• Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with associates
• Advise leadership as necessary regarding customer related and/or branch procedural issues that may need to be addressed
• All other duties as assigned

A Successful Operations Manager Typically Has:

• A high school diploma; college degree in related field preferred.
• Experience working within the company and with our programs, processes, and procedures.
• 5 years of experience in distribution, the industry and/or a related field.
• A high level of analytical ability to integrate and interpret data from diverse sources and find solutions to human relations, technical, strategic, or administrative problems; must be able to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions made and follow-up with feedback where and when appropriate.
• Interpersonal communication skills necessary to lead others and deal effectively with a diverse group of external customers and vendors, as well as internal contacts at all levels of the company.
• The ability to plan, analyze, prioritize, and organize work effectively and to perform under pressure and time deadlines.
• Strong general computer skills.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and b.
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.