Customer Service Representative (Bilingual)

Bilingual Customer Service Representative Job Location: Broomfield, CO (on-site) Position Type: Non-Exempt (Hourly) Responsibilities Deliver outstanding customer service through phone, email, and digital communication channels. Assist customers with questions, account support, payments, and issue resolution. Create positive experiences by listening carefully and responding with professionalism and empathy. Accurately document customer interactions and maintain records within company systems. Work collaboratively with teammates and other departments to solve customer concerns quickly. Stay informed on company procedures, systems, and service updates. Maintain a calm, positive attitude in a fast-paced environment. Perform all other duties as assigned. Qualifications Positive attitude and strong communication skills. Passion for helping people and solving problems. Ability to multitask and stay organized. Strong attention to detail. Comfortable using computers, systems, and multiple applications. Reliable, adaptable, and team-oriented mindset. Customer service experience preferred but not required. High school diploma or GED required. Previous customer service or call center experience preferred. Bilingual skills required. Strong verbal and written communication skills required. Basic computer proficiency including Microsoft Office. Ability to handle challenging situations professionally. Ability to work flexible schedules as business needs require. What Success Looks Like Customers leave interactions feeling heard, valued, and supported. Bring energy and professionalism to every interaction. Take ownership of customer concerns and work toward solutions. Support teammates and contribute to a positive workplace culture. Continue learning and improving every day. Benefits 15 Days PTO annually (prorated based on hire date). 12 Paid Company Holidays. Monday – Friday schedule. Medical coverage 90% paid by company for employees and families. Dental, Vision, Short/Long Term Disability, Life Insurance 100% paid by company. Toll reimbursement benefit for qualified employees. Competitive compensation aligned with market benchmarks. Opportunities for advancement and development. Supportive team culture focused on teamwork and accountability. Work that directly supports Colorado infrastructure and communities. Financial and stability provided by VINCI Highways subsidiary. #J-18808-Ljbffr