HVAC Service & Sales Technician

HVAC Service & Sales Technician

We are looking for a skilled and motivated HVAC Service & Sales Technician who takes pride in delivering exceptional customer service while solving complex comfort challenges. This role is ideal for someone who not only excels in diagnosing and repairing HVAC systems, but also understands how to educate homeowners on solutionsincluding Indoor Air Quality (IAQ) productsthat improve their comfort, health, and efficiency.

If you enjoy building trust with customers, thinking critically, and offering solutions (not just quick fixes), this is a strong fit.

Established in 1968, Johnson Heating Cooling and Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Heating, Cooling, and Plumbing are satisfying both personally and professionally!

Location: Franklin, Indiana (with travel to surrounding areas)

Type: Full-time, non-exempt

Schedule: Mon-Fri, rotational on call shifts

Diagnose, repair, and maintain residential HVAC systems with accuracy and efficiency

Present repair and replacement options clearly, helping customers make informed decisions

Educate customers on Indoor Air Quality (IAQ) solutions such as air purifiers, humidifiers, dehumidifiers, and filtration systems

Deliver a high-level customer experience on every callprofessional, respectful, and solution-oriented

Identify opportunities to improve system performance, efficiency, and overall comfort

Maintain accurate service records, estimates, and invoices

Participate in ongoing training to stay current on HVAC technology and IAQ advancements

Work collaboratively with dispatch, install teams, and leadership

3+ years of HVAC service experience (residential preferred)

Strong diagnostic and troubleshooting skills

Proven ability to communicate effectively with customers and build trust

Experience or strong interest in Indoor Air Quality (IAQ) products and solutions

Sales mindset with a focus on solving problemsnot pushing products

EPA Certification (required)

Valid driver's license and clean driving record

Ability to work independently and manage time effectively

You don't just fix equipmentyou solve problems

You can translate technical issues into clear, customer-friendly explanations

You naturally look for ways to improve the customer's comfort, health, and efficiency

You take ownership of your work and your results

You bring a positive, professional attitude to every interaction

Top Pay + bonus structure

Benefits after 90 days

Health insurance

Dental insurance

Company sponsored short term disability

PTO + paid holidays

IRA with 3% company match

Paid training and continuing education

Company events

Uniforms provided

We are a customer-focused company that values quality work, honest communication, and long-term relationships. Our technicians are trusted advisorsnot just service providers. If you're looking for a place where your skills, work ethic, and customer-first mindset are recognized and rewarded, we want to hear from you.