Customer Response Agent

Customer Response Agent

We're hiring Customer Response Agent to join a real-time security monitoring team in Tulsa. In this role, you'll monitor live surveillance feeds, analyze alerts, and take action to help protect people and property. This is a focused, high-responsibility role ideal for individuals with strong attention to detail, the ability to stay alert overnight, and comfort working in a fast-paced, multi-screen environment.

Pay & Schedule

• Pay: $17.50$18.50/hour (depending on shift)
• Available Shifts: 2nd Shift: 1:30 PM - 10 PM MidShift: 7:00 PM - 3:30 AM 3rd Shift: 10:00 PM - 6:30 AM Must be able to work holidays and weekends
• 100% On-site | (Tulsa, OK)
• 24/7 operation including weekends & holidays

What You'll Do

• Monitor live CCTV/surveillance feeds in real time
• Identify suspicious activity or potential threats
• Respond to alerts quickly and follow security protocols
• Document and report incidents with accuracy
• Coordinate with security teams and law enforcement when needed
• Troubleshoot minor system or camera issues
• Stay up to date on security procedures and best practices

This Role is a Good Fit For

• Front Desk/Admin, Hotel/Night Audit, Banking, Customer service, loss prevention, corrections, or other roles that require strong attention to detail and monitoring customers and property in real-life situations
• Individuals who can stay focused and work independently
• Anyone comfortable managing multiple screens and alerts

Requirements

• High school diploma or equivalent
• Strong attention to detail and situational awareness
• Basic computer skills
• Ability to work shifts consistently
• Bonus if you have any level of familiarity with CCTV, security systems, or alarm software (even if very minimal)

Apply today! Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.