Driver Operations Specialist (part-time)

Driver Operations Specialist (Part-Time)Milwaukee, WI; Madison, WI; Appleton, WIVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.As a Driver Operations Specialist, you'll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Via's brand and the people who actually deliver our services.We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.This is a part-time, contract role expected to be in the field about 30 hours / week.What You'll Do:Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accountsThrive in a fast-paced environment tackling an array of customer issuesBecome an expert on our services and spread the love of Via everywhereDeliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smileNotice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experienceCoordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teamsLearn our tools & product inside and out- while supporting other teamsWho You Are:Clear communicator with excellent reading comprehension and writing skillsExcellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plusGreat listener and conversationalistA well-rounded team player who takes ownership of (and pride in) your workSomeone with a strong work ethic and an entrepreneurial spiritDynamic; willing to wear multiple hats and work on projects of all typesYou take initiative to solve problems and get the job doneLocated in Milwaukee, Madison, or Appleton area.Empathetic and the able to put yourself in the customer's shoesAble to work 10:00AM-6:30PM EST, open to weekendsCompensation and Benefits:$22/hourApprox. 30 hours / weekReady to join the ride?Via is an equal opportunity employer.