Group Account Director

Group Account Director

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we've been named a 4-time "Best Place to Work" by AdAge and MM+M and a "Diversity & Inclusion Champion" by MedAdNews.

We care about three big things:

• Empowering Challenger Brands
• Being the Best Place You'll Ever Work
• Fostering a Diverse & Caring Community

There's a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you'll experience it for yourself.

Responsibilities

Agency Operations

• Finances: Understands agency revenue and profitability model. Ensures work is completed within budget by project. Owns the revenue and forecast for the brand. Determines and negotiates budget needs; provides input to fee development. Vigilantly seeks to optimize agency service and internal resources
• Trouble shoot: Keeps management informed of account status, problems, plans, and meetings and gets senior management involved as needed.
• Team Leadership: Serves as team leader to both integrated agency team and to client. Provide assistance related to agency/team/management policies and practices
• Best practices: Advances best practices in agency process
• Develops staff, mentors

Knowledge

• Approaches brand from holistic marketing perspective. Integrates emerging technologies into client recommendations.
• Comprehensive understanding of client's business
• Thorough understanding of industry business trends. Alert to changes in clients' marketplace. Has broad knowledge of what's going on in the marketplace to offer solutions to clients
• Cultivates relationships with appropriate thought leaders to help maintain solid knowledge of client's business
• Expert in multi channels and multi audiences – enough knowledge to be able to act agnostically when making decisions on behalf of the client.

Strategy

• Owns the brand strategy. Owns and communicates to the extended internal team, the overall client vision and the vision for all marketing programs for client's business
• Vision: Responsible for overseeing brand strategy and tactics. Sought as strategic leader by team.
• Planning: Spearheads the presentation to client of annual plans and significant interim programs.
• New Business: Responsible for new business opportunities and driving growth on assigned brands

Tactics and Execution

• Communicates strategy and tactical plan effectively. Ultimately responsible for flawless execution.
• Direction: Provides clear strategic direction to agency team. Evaluates creative product against strategic direction, and provides constructive feedback.
• Holistic Perspective: Approaches brand from holistic marketing perspective, looks at all media and forms of digital marketing, communications and advertising to develop outcomes that meet client objectives.
• Coordination: Proactively coordinates and integrates across all agencies at BAL's direction, as needed
• PHCG Offerings: Solid knowledge of PHCG businesses, offerings, and tools

Client Relationship

• Owns the client relationship on assigned brands. Effectively sells the creative product to the client.
• Relationship: Very client facing. Outstanding client service & relationship building. Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationship as needed.
• Agency Champion: Seeks opportunities to showcase agency work among current and prospective clients
• New Business: Seeks opportunities to grow business within current accounts and into new accounts
• Leader Role: Be and be seen as point person for senior client.
• Presentations: Expert presentation skills
• Adaptable: Demonstrates ability to adapt to various client corporate cultures
• Problem solving: Solves client issues, independently moderates conflicts with significant complexity and political sensitivity

How You'll Grow With Us

• Channel Agnostic as exhibited by experience in at least two functional areas: professional, consumer, digital, pr, med ed, etc
• Proactive and action oriented. Great multi-tasker.
• Exhibits Integrity and Trust
• Exhibits Self Development

Qualifications

Across 10+ years of experience, you know what it takes to slay Client Services.

Additional Information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $121,315.00 - USD $194,220.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/19/2026.