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Hybrid Technical Support Engineer: AI Tools & Escalations

$120k - $165k

Gamma

A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility. #J-18808-Ljbffr

Vacancy posted 4 days ago
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