Hybrid Technical Support Engineer: AI Tools & Escalations
$120k - $165kGamma
A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility. #J-18808-Ljbffr
$132k - $167k
...time Location Type Hybrid Department Support Compensation Base... ...orchestrate AI-powered work. Our... ...a senior support engineer, your top priority... ...developer personas and technical users succeed... ...and use our own AI tools to solve problems... ...our stack and escalate deeper technical...SuggestedFull timeWork at officeLocal areaFlexible hours- ...We’re looking for a Technical Support Engineer to join our team. If... ...This position follows a hybrid work model, requiring... ...to customers Escalate complex technical issues... ...relationship management (CRM) tools. Self ‑motivated,... ...usage and access to AI tools A fast‑moving,...SuggestedRemote workHome office3 days per week
$80k - $90k
...employee Department: Engineering Reports to:... ...& tooling: Use logs, metrics... ...communicator: can explain technical issues to both... ...generative AI or voice agents... ...customer-facing or support/TA experience.... ...& Work Style Hybrid or remote-friendly... ...and clear escalation paths. Salary and...SuggestedPermanent employmentFull timeRemote work$170k - $230k
...IT Support Engineer Seattle, WA About Anthropic... ..., and steerable AI systems. We want... ...who combines deep technical skills with a... ...reorgs) Handle escalations requiring cross-team... ...additional SaaS tools Understand identity... ...Location-based hybrid policy:...SuggestedWork at officeImmediate startVisa sponsorship- ...Braintrust is the AI observability... ...and the tools to improve it.... ...good developer support is one of our most... ...Developer Support Engineers — both mid‑level... ...overcome challenging technical blockers to... ...areas for hybrid in‑person collaboration... ...processes and escalation handling....SuggestedLocal areaFlexible hours
- ...A leading AI company in San Francisco is seeking a User Operations Specialist to enhance... ...has over 8 years of experience in technical support, possesses strong critical thinking skills... ...with customers and requires a hybrid work model offering flexibility. Join us...Relocation
- ...and improve production AI systems. As... ...reliability infrastructure to support them along this AI... ...Monte Carlo is hiring Technical Support Engineers to own the end‑to‑end... ...being rebuilt with AI tooling and proper engineering... ..., test coverage, and escalation logic for the bot...
- ...powering the next generation of AI products. We build the infrastructure, tools, and model access that teams... ...fal is seeking a highly skilled Technical Support Engineer to provide high-quality... ...responding within SLA timeframes, escalating complex issues appropriately,...
- ...presentations — but the tools they use to make... ...changing that, using AI to disrupt a massive... ...role You’ll be the technical backbone of our support team, resolving complex... ...means responding to escalations, debugging tricky... ...collaborating with engineering to fix bugs, and building...Full timeWork at officeLocal areaRemote workWork from home
$210k - $250k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...We are hiring Support Engineers to... ...Applied AI as the technical support voice on... ...function - runbooks, escalation paths, tooling, and the metrics... .... Location-based hybrid policy: Currently...Visa sponsorship- ...— keep reading. About the role The Technical Support Engineer is a customer-focused problem solver... ...operational excellence, and fluency with AI‑powered tools and workflows that are transforming... ..., and Data Science teams to resolve escalated customer issues. Leverage logs and...Monday to FridayWeekend work
$96k - $140k
...product experts. The Technical Solutions team enables... ...successful. Premier Technical Support Engineers (PSEs) are primarily... .... We operate as a hybrid workplace to ensure... ...integrations Handle urgent escalation requests that may... ...security platform for the AI era, providing...Work at officeImmediate startWorldwide- ...redefining customer support for the next... ...workflows with AI. We're a small,... .... This role is hybrid (3 days in-... ...of our Support Engineers, you'll be a clear... ...You'll combine technical depth, strong... ...handover norms, escalation standards, documentation, and tooling. Improve our Help...Work at officeImmediate startDay shift3 days per weekEarly shift
- ...A modern communication platform in San Francisco is seeking a Technical Support Specialist. In this role, you'll resolve technical issues, support users, and collaborate with engineering and product teams to enhance customer experience. The ideal candidate has 1-2 years...
$120k - $165k
...the role As the technical backbone of Gamma's support team, you'll... ...means responding to escalations, debugging tricky problems... ...collaborating with engineering to fix bugs, and... ...improve internal support tooling, and help shape how... ...to internal AI tools to multiply the...Full timeWork at officeWork from home- ...is to build the best tool for professional programmers... ...research, design, and engineering. Our organization is... ...code. What You’ll Do Technical Support Engineers are the... ...customer and shape how AI-powered developer support... ...and Engineering to escalate critical issues and feed...
$99k - $132k
...CoreWeave, the AI Hyperscaler™, acquired... ...the best‑in‑class tools AI practitioners... ...team. What You’ll Do Support is a deep part of... ...in with highly technical questions, suggestions... ...with the engineering and product team when... ...While we prioritize a hybrid work environment,...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursWeekend work- ...troubleshoot, and improve production AI systems. Founded in 2019... ...AI at scale. The Role Technical Support Engineers will own the end-to-end... ...logs, SQL, APIs, and other tools. Own issues end-to‑end: triage... ...design, test coverage, and escalation logic for the bot handling...
- ...and improve production AI systems. As... ...reliability infrastructure to support them along this AI... ...Monte Carlo is hiring Technical Support Engineers to own the end-to-end... ...being rebuilt with AI tooling and proper engineering... ...: triage, reproduce, escalate to Engineering when...Remote work
$120k - $190k
About Glean: Glean is the Work AI platform that helps everyone... ...for a talented Designated Technical Support Engineer to join our rapidly... ...works Location: This role is hybrid (4 days a week in one of our... ...Feel free to reference any tools, platforms, or workflows you...Work experience placementHome officeFlexible hoursShift work$130k - $195k
...foundation for agent engineering in the real world, helping... ...to production-ready AI agents that teams can... ...widely adopted open-source tools and have grown to also... ...'re hiring a Senior Technical Support Engineer to lead our... ...Be the go-to escalation point for technical support...Work at officeRemote workFlexible hours$60k - $70k
...Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline technical expert... ...updates in alignment with SLA commitments, escalating to management when appropriate to... ...incident response. ~ Embrace AI tools and automation opportunities, proactively...Remote workFlexible hoursShift work$83k - $132k
...Essential Cloud for AI™. Built for... ...platform of technology, tools, and teams that... ...performance with deep technical expertise to... ...experience. This team supports the infrastructure... ...internal and customer engineering teams, offering... ...root causes and escalating when necessary....Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursShift work$180k - $365k
...and steerable AI systems. We want... ...committed researchers, engineers, policy experts... ...a team of Technical Specialists to... ...drive the tool, exciting because... ...in the room Support strategic pilots... ...conversations without escalating everything to... ...Location-based hybrid policy:...Contract workWork at officeVisa sponsorshipFlexible hoursWeekend workAfternoon shift- About Viz.ai Viz.ai is the leader in... ...first line of support for all internal technical issues across the... ...infrastructure tools such as Okta, Intune... ...across our hybrid work environment... ...with Security, Engineering, and Operations... ...minimal guidance and escalates appropriately....Full timeWork at officeLocal areaRemote workFlexible hours
- ...Monte Carlo is seeking a Technical Support Engineer to manage complex customer issues and contribute to AI-powered support tooling. Ideal candidates have 2+ years in technical support... ...customer issues with a flexible approach in a hybrid environment. Competitive compensation,...Remote workFlexible hours
- ...Sr. Technical Analyst, BESS & Inverter Location... ...AVL Integrations Engineer, the AVL Project... ...light-commercial hybrid inverters, string... ...-party design tool libraries (Aurora... ...installations, support O&M escalations and RMAs, and conduct... ...Familiarity with AI-assisted content...Work at officeRemote work
$60k - $70k
...IT Support Specialist Location: Phoenix with hybrid expectations of 75% on site and... ...providing advanced technical assistance, troubleshooting... ..., and internal tools in a timely and... ...that tickets are escalated appropriately when... ...leveraging AI-assisted tools (e....Work at officeRemote work$115k - $150k
...accuracy. Our AI-enabled platform... ...Today Peregrine supports hundreds of... ...for day‑to‑day technical support, troubleshooting... ...the Senior IT Engineer and IT Manager to resolve escalated issues and... ...remote desktop tools, and screen sharing... ...supporting a hybrid workforce (...Work at officeLocal areaRemote work- ...research firm in San Francisco seeks a Member of Technical Staff for a role focused on AI and scientific research. This open-ended position involves building tools to enhance researcher productivity, bridging research and engineering, and developing innovative products...
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