Senior Quality Assurance Coordinator

We are seeking a detail-oriented and highly organized Sr Quality Assurance Coordinator to support quality assurance initiatives, ensure compliance with internal standards and client requirements, and drive continuous process improvements. This role plays a critical part in maintaining operational excellence by monitoring quality performance, identifying areas for enhancement, and implementing corrective actions to support business objectives. The ideal candidate will bring experience in flood operations, with knowledge of flood processing practices highly valued. Success in this position requires the ability to manage multiple priorities in a fast-paced environment while meeting tight deadlines and maintaining a high level of accuracy. Candidates with familiarity in SSP and lender placed insurance processes are preferred. This is an excellent opportunity for a proactive professional who thrives in a quality-focused environment, possesses strong analytical and problem-solving skills, and is committed to delivering exceptional service and operational efficiency. Job Duties & Responsibilities Review and trend quality audit results to identify performance and compliance opportunities. Track audit findings and missed opportunities, providing insights for coaching and improvement. Prepare and distribute weekly quality reporting and trend analysis. Participate in calibration sessions to ensure consistent quality standards. Partner with clients, management, and cross-functional teams to develop remediation plans. Support quality assurance initiatives and continuous improvement efforts. Maintain effective communication with clients, leadership, and internal departments. Serve as a resource for associates by assisting with quality and operational questions. Identify coaching opportunities and support associate development in partnership with management. Assist with onboarding and training of new associates. Serve as a subject matter expert and lead quality-related projects, meetings, or training sessions as needed. Support managers with reporting, special projects, and departmental initiatives. Act as a department representative and point of contact for business partners and stakeholders. Manage multiple priorities while meeting deadlines in a fast-paced environment. What are the requirements needed for this position? A minimum of 3 years in quality assurance, preferably in Flood or Lender Placed Insurance. Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint). Proven analytical skills and the ability to independently balance competing priorities, manage multiple tasks in fast-paced environments, and meet deadlines while using a conversational communication style to promote collaboration, establish rapport, and drive positive outcomes. What other skills/experience would be helpful to have? Ability to effectively assess and diffuse difficult situations and then elevate issues to appropriate leadership as needed. Success requires obtaining an intimate knowledge in the products and services. Requires the ability to deal with ambiguity and the corresponding ability to quickly provide sound decisions and recommendations with less than complete information. Ability to quickly develop rapport with clients and/or customers over the phone in a professional and friendly manner. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment. High School Diploma or GED #Li-Remote Pay Range: $23.66 - $39.06 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. Helping People Thrive in a Connected World What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr Assurant, Inc.