Client Services Credit Dispute Supervisor

Job Description - Client Services Credit Dispute Supervisor (MER00047DM) Client Services Credit Dispute Supervisor Group : Mercedes-Benz Group AG Description About Us Who is Mercedes-Benz Financial Services? Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one: Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs- Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework $8k for graduate Job Overview This role supervises consumer credit dispute investigations to ensure adherence with the Fair Credit Reporting Act (FCRA).Responsibilities include training, coaching and developing team members while ensuring all operational and compliance targets are met; ensuring adherence to policies, procedures, and regulatory standards for investigating and responding to consumer credit disputes; identifying and correcting systemic errors in credit reporting. Responsibilities Provide leadership to team of credit dispute investigators including talent selection, training, employee development, workload management and performance management; ensure all operational targets are met. (30%) Supervise the consumer credit dispute process to ensure reasonable investigations are completed in accordance with FCRA and FACT Act requirements and inaccurate reporting is promptly identified and corrected. (30%) Support the Legal Department in investigating pre-litigation demands related to the FCRA, active defensive litigation cases as it relates to credit disputes and FCRA claims, including, but not limited to, providing summaries of credit disputes, summarizing the investigations done by MBFS, and producing documents relevant to such investigations (20%) Mitigate risk associated with consumer credit reporting through analysis of dispute trends, identification and correction of systemic and process related issues resulting in credit reporting errors, and collaboration across the organization to drive improvements to the credit reporting process. (10%) Maintain robust written credit dispute procedures in compliance with the accuracy and integrity requirements for credit reporting outlined in the FACT Act. (10%) Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 4 years of overall work experience. Preferred experience includes: Business-General: 4 years Collections: 1 year Credit: 1 year Customer Service: 2 years Management: 2 years Remarketing: 1 year Education High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Accounting Finance Business Administration Additional Knowledge 1 year of experience with compliance and FCRA guidelines preferred. Skills Analytical skills: Ability to collect data and establish facts and identify trends and variances Microsoft Office Corporate Mainframe Additional Skills 1 year of experience with LEMANS, CASS, RMS preferred. 1 year of experience with ALFA, OnPoint, FAW required. Recommended Prerequisites Credit Analyst; Collections; Customer Service; Operations Team Leader Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets #LI-JM2 Organization Mercedes-Benz Financial Services USA LLC Primary Location United States of America-Texas-Fort Worth Work Locations 14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177 #J-18808-Ljbffr Daimler Trucks North America LLC