Customer Service Specialist

Customer Service Assistant

As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles. Key responsibilities include:

• Assisting in unloading merchandise from baskets
• Packaging groceries; assisting customers in transporting/unloading groceries to their vehicles
• Assisting customers in locating merchandise

Stocking/Sanitation duties include:

• Gathering baskets and picking up trash inside and outside Store
• Maintaining and stocking bag areas
• Returning products to proper locations
• Stocking and staging bags; stocking check stand supplies
• Distributing Buddy bucks to registers, replacing anti-fatigue mats
• Performing carts and parts basket relocation and power-washing basket relocation for department setup
• Performing red basket fill up/retrieval
• Cleaning, mopping, dusting, sweeping, vacuuming check stand area, Return Center, and CCO area to maintain Store cleanliness and safety

Qualifications and key requirements include:

• Work experience:
• Ability to work in a fast-paced environment - Required
• Ability to work with customers and stay attentive to their needs - Required
• Ability to maintain a high level of productivity and efficiency standards - Required
• Education:
• Completion of Company Orientation and Basics of Safety training (upon hire)

Physical demands and working conditions include:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)

Last revised: 1/1/2019