Customer Service Representative

Customer Service Representative

Gordonville, PA

Build lasting customer relationships by delivering responsive, knowledgeable service, working with a faith-based team where generosity, partnership, and excellence shape how we serve others.

Why You'll Love Working with Us

• Faith-Based Culture: Work with a team where faith is part of the culture and generosity, partnership, and excellence guide how we serve others.
• Meaningful Relationships: Build trust with contractors and homeowners by becoming a knowledgeable, dependable resource they can count on.
• Variety Every Day: Stay engaged with a mix of customer calls, showroom conversations, quotes, orders, pickups, and problem-solving.
• A Team That Values You: Be part of a close-knit workplace where teamwork, appreciation, celebrations, and generosity are part of the culture.
• Opportunities to Learn: Expand your building product knowledge through vendor training, in-house sales training, workshops, and company training events.

About Us

Premiere Building Products is a growing supplier of high-quality exterior building products, including doors, windows, siding, stone, and roofing, serving contractors and wholesalers. We focus on building strong relationships and equipping our customers to succeed on every project. Our faith-based culture is grounded in generosity, partnership, and excellence, shaping how we care for our customers and one another.

What You'll Do as a Customer Service Representative

• Answer customer calls and provide knowledgeable support with product questions, quotes, orders, warranties, and other service needs.
• Assist contractors and homeowners visiting the showroom by explaining product options, helping with selections, and preparing quotes or orders as needed.
• Respond to customer emails promptly, handling quote requests, warranty needs, order placements, and other inquiries as you build relationships with your customer base.
• Prepare accurate quotes and orders while working toward Premiere's standard of completing customer quotes within one business day.
• Resolve customer issues by taking ownership, tracking down missing products, coordinating warranty-related reorders, and following through until needs are addressed.
• Support contractor pickups throughout the day by preparing paperwork, obtaining signatures, and helping customers get back on the road efficiently.
• Maintain showroom samples by assisting with reordering and stocking so customers have the resources they need when making product selections.
• Collaborate with sales, warehouse, and delivery team members to provide customers with one consistent, responsive Premiere experience.

Our Ideal Customer Service Representative

• Customer-Focused: Friendly, welcoming, and patient, with a genuine desire to help contractors and homeowners get the answers and support they need.
• Dependable: Takes ownership, follows through on commitments, and can be counted on to respond accurately and promptly to customer needs.
• Experienced: 3+ years of customer service, inside sales, order entry, retail sales, or related customer-facing experience; building materials or construction experience is strongly preferred.
• Solutions-Oriented: Remains calm when challenges arise, takes initiative, and works toward solutions rather than passing customer problems along.
• Tech-Ready: Comfortable using Microsoft Office/Outlook; experience with CRM and ERP systems is preferred.
• Values-Driven: Works well on a team and is comfortable in a faith-based culture where generosity, partnership, excellence, respect, and serving others are part of how we work each day.

What We Offer Our Customer Service Representative

• Pay Range: $22-$25/hour, DOE
• Health Insurance
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan With Company Match
• Christmas Bonus
• Employee Discount
• Company & Vendor Training / Workshops
• Team Appreciation Events

To Apply

Customer Service Representatives, Customer Service Specialists, Inside Sales Representatives, and building materials professionals seeking a customer-focused role with a faith-based, values-driven company are encouraged to explore this opportunity with Premiere Building Products.

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REQUIREMENTS

• 3+ years of customer service, inside sales, order entry, or retail sales
• Customer-facing experience
• Building materials or construction experience is strongly preferred
• Experience with CRM and ERP systems preferred