Technology Operations Analyst - NHL

Overview TITLE: Technology Operations Analyst POSITION TYPE: Full Time COMPANY: Sharks Sports and Entertainment, LLC LOCATION: San Jose, CA REPORTS TO: Director, Information Technology Posting date and compensation details have been retained as part of the original description where appropriate. The role focuses on maintaining and optimizing the day-to-day performance of Sharks Sports & Entertainment technology to deliver reliable end user support and enhance the employee experience. The position works with IT and business stakeholders to ensure seamless performance of technology in high‑performance, time‑sensitive environments. Responsibilities Technical Support and Administration Provide Tier 2 support for enterprise platforms, business-critical applications, and end-user technology. Administer and support collaboration platforms including Microsoft 365, SharePoint, OneDrive, Microsoft Teams, Teams Rooms, and Asana. Maintain user access and permissions to SSE’s enterprise systems as requested. Support and administer ticketing platforms. Manage equipment and supply requests; research and request quotes for IT equipment and supplies. Configure, deploy, migrate, and support Windows and Apple end-user devices. Create and maintain technical documentation, standard operating procedures, and knowledge base articles. Adhere to Information Technology policies including the SSE Data Retention Policy. Exercise sound judgment in evaluating, prioritizing, and resolving technical issues. Operational and Event Support Provide on-site IT support for home games, events, and business operations. Respond to technology issues affecting business-critical operations. Participate in an on-call rotation and provide support during evenings, weekends, and holidays as needed. Provide priority support for hockey operations during the season and other time-sensitive activities. Assist with technology setup, testing, and support before, during, and after events. Maintain confidentiality of sensitive business information, player data, and proprietary organizational information. Continuous Improvement Participate in technology projects from planning through implementation. Identify opportunities to improve IT services, operational processes, and the end-user experience. Collaborate with stakeholders to implement technology solutions that support organizational objectives. Evaluate emerging technologies and recommend practical improvements where appropriate. Minimum Qualifications Bachelor’s degree (B.A.) in Computer Science or related field, or equivalent experience. 4+ years of hands-on IT experience. Excellent written and verbal communication; comfortable sharing ideas across functions and with partners and vendors. Strong collaboration with a solutions-focused, team-first mindset and experience resolving complex challenges. Proactive with a continuous improvement mindset and initiative. Ability to prioritize, manage multiple priorities, and work in a small team environment. Proficient in installing and administering computer hardware, software, and networks. Experience with troubleshooting and maintaining various operating systems. Experience with Microsoft O365, including SharePoint, OneDrive, Intune, Defender (preferred). Flexible to work varied schedules, including nights, weekends, and holidays. Ability to travel between SSE facilities. Ability to work remotely when necessary. Independent, self-directed, and able to take initiative. Ability to sit/stand for extended periods and lift up to 50 lbs; navigate stairs and catwalks as required. Physical Requirements Ability to sit, stand, and use a computer for extended periods. Ability to communicate via phone and email with a variety of individuals. Ability to lift up to 15 lbs with or without accommodation; navigate stairs and catwalks as required. Occasional extended hours, including nights, weekends, holidays with advance notice. May travel to other company locations or attend conferences/trainings as needed. What We Offer Competitive compensation Medical/Dental/Vision/FSA benefits Pretax Transportation Benefit 401K with pre-tax and Roth options Generous Paid Time Off and holidays Complimentary or discounted sports and event tickets Central office in downtown San Jose with convenient transit and parking Inclusive culture and opportunities for flexible scheduling and telework EV charging on non-event days This position is not eligible for U.S. work authorization sponsorship. EEO and Diversity Equal Opportunity Employer: Sharks Sports and Entertainment is an equal opportunity employer. We prohibit discrimination on the basis of race, religious creed, color, age, sex, sexual orientation, gender identity or expression, national origin, marital status, medical condition, disability, military status, pregnancy and related medical conditions, genetic information, or any other protected status in accordance with applicable law. We encourage accommodations during the interview process. #J-18808-Ljbffr San Jose Sharks