Patient Experience Manager 1

Role Overview Patients are the heart of everything we do! Sodexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE. Christiana Hospital‑Newark is a 1000 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday. What You’ll Do The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients. Responsibilities will also include: Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Networking with other hospitals to identify best practices Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction Ensuring food safety and sanitation compliance Oversee patient tray line to ensure meal accuracy What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Work closely with the Clinical Nutrition Act as the liaison between the dietitians, nurse managers Work with the other Sodexo Managers with the goal of enhancing the patient experience and dining experience Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills Who We Are We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualifications & Requirements Education Requirement – Associate's Degree or equivalent experience. Management Experience – Minimum 2 years. Functional Experience – Minimum 1 year in a Service Recovery role at a large hospitality or hospital environment. #J-18808-Ljbffr Sodexo