Sales Receptionist

Job Description

Job Description

About Us

Come work with our team! We just celebrated our 100 years in 2025. Our team is continuing to grow and change but our commitment to doing the right thing for the right reasons remains the same. We measure our success by leading with honesty and integrity. We ask that each team member conduct themselves and live by our core values.

Benefits

• Health, dental, and vision insurance
• Additional voluntary insurance coverage
• Company paid life insurance policy
• Paid time off and holidays
• 401(k) matching
• Professional development opportunities
• Discounts on vehicles, parts and service
• 3 days of PTO from day 1 of employment

The Sales Receptionist is the first point of contact for customers visiting the dealership. This role is responsible for managing incoming calls, greeting visitors, scheduling appointments, directing inquiries, and ensuring smooth communication between customers and the sales team. The Receptionist also performs various administrative tasks to support the sales department, contributing to a positive customer experience and efficient operations.

Essential Job Responsibilities:

1. Customer Service:
• Greet customers and visitors in a friendly and professional manner as they arrive at the dealership.
• Answer incoming calls, direct them to the appropriate department or person, and take detailed messages when necessary.
• Assist customers with general inquiries, such as vehicle availability, sales promotions, and dealership hours.
• Provide basic information about vehicles, pricing, and sales events.
• Maintain a welcoming and organized reception area, ensuring it is always clean and professional.
2. Appointment Scheduling:
• Schedule sales appointments for customers with sales representatives or management.
• Confirm scheduled appointments with customers, providing them with relevant details regarding vehicle availability and dealership procedures.
• Coordinate with the sales team to ensure that appointments are scheduled and attended promptly.
3. Administrative Support:
• Perform administrative duties such as filing, data entry, and updating customer records.
• Assist in managing sales department paperwork, including updating inventory lists and processing documents related to vehicle sales.
• Maintain and update the customer database, ensuring that all information is accurate and up to date.
• Assist with organizing sales events, promotions, or test drives as required.
• Any other duties assigned by sales management.
4. Sales Team Coordination:
• Communicate effectively with the sales team to ensure that customer inquiries and appointments are promptly addressed.
• Provide sales staff with customer information, appointment details, or other relevant documents to support customer interactions.
• Ensure that the sales floor is adequately staffed by notifying the sales team of customer arrivals and appointments.
5. Handling Customer Complaints and Issues:
• Address customer concerns or complaints in a calm and professional manner, escalating issues to the appropriate department or management if needed.
• Maintain a positive, helpful attitude even in challenging situations to enhance the overall customer experience.
6. Maintain Front Desk Operations:
• Handle office equipment, including multi-line phone systems, fax machines, and copiers.
• Monitor and maintain the reception area’s supplies, ensuring that it is stocked with necessary brochures, forms, and other materials.
• Maintain accurate logs of customer interactions and transactions when necessary.