Lobby Ambassador

Overview JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Lobby Ambassador serves as the essential first point of contact for employees, visitors, and clients at our Cisco San Jose campus, delivering a premium hospitality experience that reflects JLL's commitment to workplace excellence. This role combines front desk operations, visitor management, and proactive workplace support to create a welcoming, professional environment. You will be responsible for maintaining exceptional service standards, managing daily reception activities, and ensuring every interaction reinforces our dedication to outstanding customer experience. This position plays a critical role in shaping positive first impressions while supporting the operational needs of our client and workplace teams. What your day-to-day will look like Greet and welcome employees, guests, vendors, and clients with professionalism and warmth, setting a positive tone for their workplace experience Manage comprehensive visitor registration, check-in/check-out processes, and real-time guest notifications to ensure seamless access and security compliance Maintain an organized, presentation‑ready lobby, reception area, and common spaces through routine inspections and proactive housekeeping coordination Handle incoming phone calls, emails, and workplace inquiries efficiently, directing requests to appropriate teams and providing immediate support where possible Support conference room and meeting space operations, including setup coordination, technology assistance, and scheduling support Process workplace service requests including badge issuance, lost and found management, and general office support tasks Coordinate closely with security, facilities, and workplace experience teams to address employee and visitor needs promptly and effectively Maintain accurate daily activity logs, visitor records, and operational reports to support service delivery tracking and compliance requirements Deliver exceptional customer service by anticipating needs, resolving issues proactively, and identifying opportunities to enhance the workplace experience Support special events, executive visits, client meetings, and workplace initiatives as assigned, ensuring flawless execution and hospitality standards Follow all safety, security, and company policies while maintaining confidentiality and exercising sound judgment in sensitive situations Required Qualifications High school diploma or equivalent required Minimum 1-2 years of experience in customer service, hospitality, reception, facilities management, or a related client‑facing role Excellent verbal and written communication skills with the ability to engage professionally across all organizational levels Strong interpersonal and problem‑solving abilities with a customer‑first mindset Demonstrated ability to multitask and prioritize effectively in a dynamic, fast‑paced environment Proficient in Microsoft Office Suite and ability to learn workplace management systems Professional appearance, demeanor, and conduct that reflects JLL's brand standards Ability to work independently while contributing effectively as part of a collaborative team Flexibility to support additional Cisco locations within the San Jose campus as business needs require. Preferred Qualifications Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field Previous experience working in corporate reception, hospitality, hotels, or integrated facility management settings Familiarity with service level agreements (SLAs) and performance metrics in a facilities or hospitality context Experience with computerized maintenance management systems (CMMS) such as Corrigo Strong attention to detail and organizational skills with proven ability to maintain accurate records Demonstrated passion for delivering exceptional client and employee experiences Ability to handle confidential information with discretion and professionalism Physical ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds Location San Jose, CA (Cisco Building 17 - candidate should be willing to support additional Cisco locations within the San Jose campus as business needs require) Work Schedule Monday-Friday, 8-hour shifts Business operations hours: 7:00 AM-7:30 PM Shift assignments are determined by business needs and will vary based on operational requirements. While the majority of shifts will be 8:00 AM-5:00 PM, candidates must be available and flexible to work any shift within our operating hours, including occasional coverage for the 7:00 AM-4:00 PM and 10:30 AM-7:30 PM shifts. Saturday and Sunday off. Salary $58,400 annually Estimated compensation for this position: 52,000.00 - 58,593.60 USD per year This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Benefits JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay EEO Statement Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Background Check This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. #J-18808-Ljbffr