Team Leader Chick-fil-A Bay City

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service? Join Chick-fil-A as a Team Leader and help us spread CARE to our community! Team Leaders are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment. Position Type Full-time and Part-time Benefits A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first‑hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Responsibilities Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant Organize team with excellent follow-through Create shift lineups to organize staff placement during shifts Proactively run breaks Count drawers at the end of the shift Manage labor effectively to hit established goals Maintain a safe and fun work environment Provide documentation of employee disciplines when applicable Run transition between dayparts (Morning and night shift) Attend and contribute in Team Leader meetings Ensure excellent customer service and guest experience Complete all relevant checklists Professionally handling CARES calls and customer complaints in the restaurant Execute daily tasks with excellent follow through Facilitating daily cleaning tasks Ensure the phone is being answered while on shift Troubleshoot operational issues (connecting card swipes, reconnecting cords on a KPS, etc.) Ensure restrooms and parking lot remain immaculately clean throughout the day part Qualifications Availability (opening and or closing the restaurant) Assertive while showing wise decision‑making under pressure Proper time management throughout a shift Quick and creative problem solving Take charge and ownership of the restaurant Motivate the team to uphold the standards of the restaurant Actively display genuine hospitality to Team Members and guests Create and Maintain Eye Contact Speak Enthusiastically Make Emotional Connections with Guests Reliable transportation Ability to work in a fast‑paced environment Strong people skills with a desire to serve Team Members Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. #J-18808-Ljbffr