Manager, Cloud Support Operations

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.YOUR IMPACTAs a Manager, Cloud Operations (SRE), you will lead a global team responsible for ensuring the reliability, scalability, and operational excellence of Single Tenant cloud environments. This role provides an opportunity to mentor developers, influence platform strategy, and drive continuous improvement across cloud operations. You will collaborate closely with Cloud Support, Architecture, Professional Services (PS) Onboarding, CloudOps Delivery, and Platform Engineering teams to enhance service resilience and operational maturity. You will oversee operations for hundreds of enterprise clients across GCP, AWS, Azure, and VMware, while managing geographically distributed teams across Europe and India.Note: This role requires an early start (~6:00 AM EST) to ensure effective transition of escalations from the India team to North America. Participation in a rotational on-call schedule (weekdays/weekends) is required.WHAT THE ROLE OFFERSLead and manage a team of SREs supporting business-as-usual (BAU) cloud operations across multi-cloud environmentsOversee and drive critical operational functions:Observability, alert response, and incident remediationRoot Cause Analysis (RCA) and incident reviewsOS patching, upgrades, and lifecycle managementCertificate lifecycle managementCapacity planning and infrastructure scalingActively engage in triaging high-priority incidents and escalations, ensuring timely resolution and stakeholder communicationOperate effectively in ambiguous environments, translating unclear or evolving requirements into well-defined, prioritized, and actionable tasks for the teamPartner with Support, onboarding, developers and architecture teams to resolve complex technical issues and improve system reliabilityDrive daily operations cadence, including Scrum/Kanban standups, backlog prioritization, and KPI trackingOwn and improve key operational metrics (MTTR, response time, service availability)Collaborate with platform and delivery teams to enable automation and efficient provisioning using Terraform and CI/CD pipelinesMentor and develop team members while fostering a high-performance, accountability-driven cultureIdentify opportunities for automation, efficiency gains, and proactive incident preventionWHAT YOU NEED TO SUCCEED 4+ years of people management experience (team size: 6–10 engineers)2+ years of experience in DevOps / Cloud Operations / SREStrong experience managing Scrum/Kanban workflows, backlog, and operational KPIs (MTTR, response SLAs)Hands-on experience with:Cloud platforms: GCP, AWS, or Azure (5+ years preferred)Kubernetes (2+ years) – mandatoryCI/CD tools: Jenkins, GitLab, GitHub, Azure DevOps, MavenExperience driving patching, upgrades, and maintenance programs during planned outage windowsStrong ability to lead deep technical discussions with senior developers, architects, and product teamsDemonstrated experience leading enterprise-scale, cross-functional programsExperience in infrastructure automation using TerraformStrong understanding of:Site Reliability Engineering (SRE) practicesCloud architecture and hyperscaler environmentsIT operations and systems architectureOne Last Thing OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $98,080 - $147,120; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure:As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.Job SummaryJob number: 52274Date posted : 2026-06-19Profession: IT & Cloud OperationsEmployment type: Regular