Patient Service Specialist

Position Description This position is responsible for ensuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Major/Essential Functions Point of contact for contracted Providers for managing and coordinating multiple services. Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for off-site clinics, off-site procedures, and surgeries. Effectively coordinates with the Lubbock County Detention Center (LCDC) security staff to manage patient transportation between facilities and off-site appointments. Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic. Responsible for gathering and producing various data reports related to access to care and specialty services. Occasional Duties Point of contact for contracted Providers for managing and coordinating multiple services. Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries. Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments. Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic. Responsible for gathering and producing various data reports related to access to care and specialty services. Required Qualifications 1 year of customer service, office, or related experience. Additional education may substitute for the experience requirement. Preferred Qualifications Medical Assistant Certification Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member: Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members Paid Time Off - Including holidays, vacation, sick leave and more Retirement Plans Wellness Programs Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. #J-18808-Ljbffr